Tech Supp Professional

Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

• Facilitate issue identification and analysis
• Investigate and resolve technical issues
• Track requests resolution
• Provide technical training
• Build relationships with customers
• Test products & software
• Develop and share knowledge

YOU MUST HAVE

• Bachelor´s Degree on Engineering, Computer Science, or related experience.
• Strong English verbal and written communications skills
• 3 to 5 years of Tech Support Experience or related.
• Knowledge on Computing, Networking and / or other technical background. Data base SQL Oracle, Bluetooth connection.
• Proficient in using office productivity applications (Microsoft Office)

WE VALUE

• Customer facing experience
• Experience in the industry is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills
• Some experience with a variety of the businesses product programming languages

Additional Information

• JOB ID: HRD226986
• Category: Customer Experience
• Location: Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico
• Nonexempt