Dirección What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
**Please submit your resume in English. English fluency is required**
Position Summary:
The Technical Application Scientist 1 (TAS1) role provides technical direction and support to our Next Generation Sequencing and Microarray customers on technical and service-related issues as well as demonstrating uses and advantages of our products. The role is highly cross functional and works closely with our Field Service Engineers, Field Application Scientists and Sales.
This role will be supporting customers in Canada, the US and Latin America, and will predominately be working Pacific Standard Time, 8 am to 5 pm.
Position Responsibilities:
- Develop technical mastery of Illumina’s sequencing instrument portfolio, Sequencing by Synthesis (SBS) and Microarray technology.
- Professionally, efficiently and conclusively triage, troubleshoot and resolve technical questions by phone and email for internal and external customers.
- Independently research and provide resolutions to customers’ questions and concerns.
- Collaborate within a team of support scientists to find optimal solutions to customers’ complex technical challenges.
- Assist customers with the design and interpretation of Next Generation Sequencing and Microarray experiments and analysis.
- Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
- Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
- Log and manage customer issues using Illumina’s issue-tracking database
Position Desirables:
- Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols, including Next Generation Sequencing and Microarray
- Excellent analytical, problem solving, and interpersonal skills required
- Outstanding written and verbal communication and skills a must
- Willing to travel up to 10%
Preferred Experience/Education/Skills:
- M.S or B.S. plus 2 years relevant lab experience in molecular biology, genetics, bioinformatics or related field
- You must be fluent in English. Proficiency in French is a plus
- Prior commercial experience is a plus
- Experience working in any service role desired
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
