DirecciónThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people.
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
This is a hybrid position in Polanco, Mexico City.
Thales is looking for a Technical Pre-sales Expert who is primarily responsible to provide technical and domain expertise in our D1 offer as part of our Modern Card Issuance Program.
D1 offers a wide range of services such as virtual and physical card issuance, payment processing, tokenization and advance controls in the mobile application.
You will work closely with the Sales teams and be responsible for translating business needs into technical implementation specifications, as well as leverage unique knowledge in the banking ecosystem to provide field feedback to the product team and improve Thales services.
In this position, you will also be responsible for maintaining the technical and customer flows consistency across the customer engagement journey from Pre-sales to Onboarding.
Key Areas of Responsibility
- Collaborate with sales team to identify customer needs and requirements and design the best technical solutions to meet those needs using Thales platforms.
- Present to customers during pre-sales on the use of our Cards Payments and Issuance Services, including Onboarding, configuration & solution design, and architecture.
- Develop and deliver Thales Modern Card Issuance product demonstrations and presentations to customers, both in-person and remotely.
- Conduct technical assessments of customer IT architecture and environments to identify potential integration points and customization requirements.
- Assure the same message will be delivered from the sales phase till the integration phase to delivery and operations teams.
- Work closely with the regional Business Owners & Solution Designer groups during pre-sales and assure consistency of the customer scope with Thales product features and roadmaps.
- Support Customer Success Managers (CSMs) teams in running the discovery phase with Tier 1 customers and when needed.
- Maintain up-to-date knowledge of industry trends, products, and services in the Digital Payment space.
- Support Sales Executives during meetings with customer technical teams to present our APIs, Flows, product configurations, services, interfaces, etc
- Write the Technical elements of our customer offers, collaborate with Solution Design team to define gaps and potential customization needs.
- Coordinate necessary inputs for the P&L calculation to be done by Sales. Example : customization needs, costs review, etc
- Provide assistance to marketing by creating content including demo videos, sales demo environments, case studies, blog posts and other collateral.
- Develop proof of concept applications built on top of D1, present technical demonstrations, and help Thales customers make the most of their integration.
- Work closely with engineers, product managers, and technical leaders evaluating Thales D1 to understand their needs.
- Provide structured feedback and work closely with Thales’s product engineering teams.
- Partner with account executives to design solutions that solve critical business challenges for some of the largest and most interesting companies in the world.
Minimum Requirements
- At least 5-8 years of progressive experience in similar position.
- Degree in Engineering or another technical relevant field of study; or equivalent work experience.
- Strong technical background in Payments and Card Issuance Services, including APIs, payment gateways, and merchant services.
- Experience in customer-facing roles, conducting product demonstrations and presentations to customers.
- Strong analytical and problem-solving skills.
- Familiar with modern web applications and software architecture.
- Experienced working with demos and mobile applications.
- Customer-Centric mindset.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and internal teams.
- Ability to explain complex technical concepts to non-technical audiences.
- Ability to work independently and in a team environment.
- Team player, able to bring and contribute towards common goals.
LI-Hybrid
LI-MO1
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
