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Technical Service Business Partner - MONTERREY
Company:AkzoNobel
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
For more information please visit www.akzonobel.com.
This role owns the customer relationship and success of AkzoNobel at their specific location, delivering excellent on site face to face service to our customers in all product groups, by providing Technical Service functional excellence, delivering operational improvement, driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams.
WORK SITE: GARCIA SITE
GENERAL REQUIREMENTS:
Bachelor's degree Desirable; or 10 years of Experience in Field Service/ Sales/ Metal Coatings.
Basic computer skills; MS Office (MS Word, Excel, PowerPoint),CRM Systems, SAP.
In depth Experience within a field sales/service role within Coil Coatings
Understanding of Lean Manufacturing processes
KEY RESPONSIBILITIES
TS Functional Excellence
Delivering Technical Service in line with strategy for all accounts within all product groups, ensuring TS Functional excellence and customer satisfaction.
Builds Technical Service excellence through continuous improvement of own technical skills and capabilities – develop understanding of all Metal Coating Products to enable transfer between customers and when required
Develop, implement and/or optimize work processes and systems, including equipment installation and modification, ensuring customers are able to run more efficiently and improve their operations
Undertake regular audits and provide customer employee training as appropriate
Ability to identify opportunities to reduce customer operating costs
Ability to solve tech issues both process and product within all product groups
Hand over PSO/RD&I – any product activity/modification
Maintain good levels of expertise
Business Partnering
Build positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies and action plans
Understand the customer's needs and apply expertise and knowledge to provide optimum level of service
Support KAMs, Sales Managers, Account Managers and customer by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback
Engage in customer meetings / events as appropriate
Competence to manage claims – small stuff – accountability
Consignment stock – all activities that happen at customer plant
Utilize knowledge, networks and CRM tool to answer stakeholder main worries or debrief on current situations and/or issues
Ability to capture compatible activities and analyses them
Identification of Sales Leads / Business Development
Support KAM / Sales Managers/ Account Managers in developing overall account strategy via expert knowledge and customer intelligence gathering
Actively utilize relationships within customer to promote AkzoNobel Metal Coatings and understand our profile against our competitors within their business
Attend business review, identify, sell and circle back
Focus on resale process, working to improve the process
Ability to quantify the value of benefits of the improvement they have bought
Large scope of tech sales role
Demand forecast for plant
Teamwork
Work closely with sales, marketing and RD&I in delivering Technical Services initiatives for accounts within all product group areas of Metal Coatings.
Own trials at customer in partnership with KAM/Sales Manager and RD&I
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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