Technical Support Engineer

What you’ll do:

What you'll do:

Position Overview:
The Technical Support Representative provides Technical Support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool ng solutions.
Technical support includes assisting customers with troubleshooting. diagnosis and application assistance received via phone, and chat. I
Calls range from basic and routine to moderately complex requiring long term troubleshooting and follow-up. The Technical Product Support Representative will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources, or seeking assistance from senior staff. Candidates must keep detailed records of inquiries, complaints, and comments, as well as actions taken using various technologies available. Technical aptitude is essential.
Making What matters work at Eaton takes the passion Of every employee around the world. We create an environment where creativity, invention and discovery become reality, day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
In this function you will:
Provide post-sales Technical Support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.
Accurately document service request activities and troubleshooting Steps
Effectively communicate product value proposition and product line strategies
Assist the team in improving business processes and electronic tools
Serve on special teams and work on projects to enhance team performance and customer satisfaction
Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources
Leverage information to provide professional customer support
Work rotational 8 hours shifts between the hours of 7:00am — 6:00pm US Central Time
March — Nov (1 hour behind) #LI-DG2

Qualifications:

Education level required :Bachelors Degree in electrical, electronics, mechatronics or related

Years and area of experience required : 2-3 years in Technical Support (electrical division desirable)

Skills:

Technical knowledge Hands-on electrical wiring experience, , working knowledge in ehe use of test equipment (multimeter, ammeter, network sniffer, etc), knowledge of Linux operating systems.
Soft skills MS Applications, English fluency written & spoken, communication skills