- Respond to all onsite IT issues in the Mexico City office.
- Assist with onsite video conference support.
- Provide "white glove" IT service to executives and guests of the office.
- "Own" IT by having pride in your high-quality work.
- Display absolute integrity and discretion in performing support responsibilities.
- Help drive operational excellence.
- Answer staff questions about all company supported hardware and software.
- Provide creative solutions for difficult, complex ongoing problems.
- Document problems, resolutions, and activities for future reference.
- Identify, analyze, and provide preventative solutions for problematic trends.
- Recommend improvements to IT operations and processes.
- Apply knowledge of enterprise-level, IT best practices.
- Automate to improve quality and reduce overhead.
- Provide technical training and new hire orientations as required.
- Participate in projects, tasks and responsibilities including emergencies and routine after-hours on-call rotation.
- Perform hardware and software installations.
- Maintain inventory by placing orders and tracking hardware and software.
- Good interpersonal skills, including the ability to clearly communicate with less technical individuals.
- Solid knowledge of general office software: Windows 10, MS Office, etc.
- Knowledge of company supported applications such as Exchange, Active Directory, DNS and virtual machines.
- Experience with desktop hardware, software applications, operating systems and LAN connectivity.
- Experience with AD / Office 365 integration is a plus!
- Experience with Cisco Meraki is a plus!
- Ability to learn and support new software.
- Microsoft certifications are desired, but not required.
- 3 - 5 years professional experience.
Technology company
Gross Salary $33,000 - $37,000 (Benefits Above The Law)