DirecciónThe Head of Hybrid Integration Platform in Enterprise Infrastructure Mexico is responsible for managing the different Middleware products infrastructure maintaining an efficient, safe, and secure environment to guarantee business continuity & operations to support different Web technologies and Messaging services used by applications & end users based on local regulations that allows the organization to achieve local & global objectives based on group strategy. The person in this position will be responsible to ensure that all middleware technologies are maintained in compliance with company policies and customer needs. In addition, the individual in this role may also provide support to other business departments within the organization. They will be required to continually enhance their skills within several specialisms which include front end, middleware, backend development, security, testing, and operational support.
Main activities:
- Responsible for managing the Middleware infrastructure operations distributed across Web Technologies and Messaging. Mainly but not limited to IBM products.
- Responsible of managing, monitoring and reporting of different middleware infrastructures including scheduling, planning, budgeting, inventory control and training staff related to domain.
- Responsible for managing day to day activities for each middleware technology in accordance with company policies and procedures.
- Responsible to provide direction and guidance to Hybrid Integration Platform team members regarding their work assignments.
- Responsible to adopt new technologies standardization to apply it within Hybrid Integration Platform domain.
- Responsible to design, deliver and maintain business continuity capabilities for Middleware systems.
- Responsible to daily reporting and monitoring of middleware platforms availability, response time and other metrics as required.
- Responsible to participate in significant incidents, ensuring that root-cause analysis is identified, and knowledge gained is applied for process improvement.
- Responsible to generate & follow documentation related to installed systems and their configurations.
- Responsible to perform knowledge transfer to other team members as required within different middleware domain projects.
- Be comfortable hands on but possess leadership organizational management skills
- Have an expert understanding of different middleware needs & requirements related to data centers, applications and on premise & cloud solutions.
- Wide knowledge in different technologies interacting with the middleware products such as distributed operating systems, storage, Network, Load Balancers, Databases, Mainframe.
- Strong knowledge about financial topics related to contracts, purchases, maintenance & support renewals, etc.
- Be comfortable with Executive level responsibilities.
- Be a leader by example.
Requirements:
- A bachelor’s degree in Computer Science, Information Technology, IT Infrastructure or similar discipline
- Proven experience as Middleware management or similar position with an emphasis on IBM products.
- Experience managing multiple projects at one time with the same quality & efficiency
- Management of multidisciplinary teams.
- Communication within different teams distributed across the globe
Essential Skills
- Storage managers need the following skills to be successful
- Inventory management skills to perform systems inventories related to middleware infrastructure in different matters such as maintenance, support, software renewal, etc.
- Customer service skills is needed to interact with our internal customers to help them to find middleware services offerings, giving guidance to them to achieve their goals and needs according with business projects developing positive relationships within our internal customers.
- Data analysis skills for maintaining records of inventory, tracking of the Middleware domain assets.
- Problem-solving skills are needed to identify issues and develop solutions to overcome them.
- Communication skills are needed to interact with our internal customers and other stakeholders based on an effective communication that can help to build strong relationships, solve problems and provide information to others peers.
Desirable Skills
- Bachelor's degree in Computer Engineering or related field.
- Middleware components, Web/App servers, Messaging & Cloud based solutions certifications is a plus.
- Strong organizational skills to manage multiple tasks simultaneously while maintaining high levels of quality control.
- Must be detail-oriented.
HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”
