Time Management Expert - Temporary

Location: Hybrid. CDMX
About the role:
The purpose of this role is to provide second level expert services for employees, managers and HR community for region Americas in the area of HR applications support and processes, with a focus on system integrations, system access and understanding of HR processes and their impact on our HR, IT and vendor application landscape.
Your responsibilities include, but are not limited to:
• Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.
• Acts as SME for Times Services related to data and processes
• Ensures maintenance of all relevant HR related data is correct and complete
• Respects and follows the payroll calendar to prepare the necessary payroll inputs
• Resolves time & attendance related queries and issues within the standard established time frames raised by various partners, incl. associates
• Calls out requests and issues that cannot be resolved directly to the appropriate customer concern point of contact (i.e. IT / Time Services Unit Lead)
• Extracts regular and ad hoc reports needed for payroll and other branches upon request
• Track service requests and troubleshoots – analyze error messages and questions
• Support periodic cost and efficiency analyses to support productivity objectives, support personnel cost budgeting process and control.
• Support evaluation of the services / processes / continuous improvement in scope.
• Contribute to people and organization services projects at country or BU leve
This position is temporary for 11 months

• Bachelor’s degree in HR/other related field.
• Fluent in English and French
• Experience working in a shared service center model in a global environment a must.
• Must have experience with time management for the Canada
• Must have experience with HR systems and be systems savy.
• Strong knowledge and understanding of HR processes.
• Ability to interact with all levels of management.
• Knowledge of SAP HR required.
• Proficient with MS Excel, Word and PowerPoint
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that
change patients’ lives. Ready to create a brighter future together? : https://www.novartis.com/about/strategy/people-and-culture
Benefits and rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network