Total Rewards Services Professional (Temporary)

Location:                     Guadalajara, Jal. México

Reports to                   Leader, Total Rewards Services (SSC)

Grade:                          E

Temporary : Maternity Leave

Key Deliverables

• Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders for the US/CAN.

• Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.

• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement, only for the US/Canada.

• Assist with the benefits transfer process for employees transferring in and out of state or country (only for Canada).

• Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes for the US/Canada.

• Work with vendors to plan, administer, and resolve benefit, and retirement for the US/Canada.

• Work together with the Business HR and CoE to continuously improve benefits administration processes, procedures, and technologies.

• Manage Benefits, Achieve Recognition and Global Mobility Invoices payment and follow up of each payment (Benefits only for the US/CAN).

Desired behaviors and attributes:

• Exhibits knowledge of HR operations
• Possesses working knowledge of HR policies, practices, and procedures
• Knowledge of general HR transactions
• Prior experience with data management processes
• Ability to handle multiple requests in a timely manner
• Ability to manage complex requests within tight deadlines
• Ability to resolve conflicts and mitigate difficult issues
• Excellent analytical and problem-solving skills
• Excellent organizational skills
• Strong attention to detail
• Strong customer service focus
• Strong interpersonal and listening skills
• Strong communication skills
• Effectively manages ambiguity
• Ability to maintain objectivity under pressure
• Ability to handle confidential and sensitive information

Knowledge, Skills, and Requirements:

• University Degree or equivalent experience in a related field
• 1-2 years service center experience with direct customer interaction
• Familiar with Total Rewards tools and processes preferred
• Proven time management skills, and a strong sense of urgency
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
• Ability to establish effective professional working relationships
• Problem-solving skills and a customer service orientation
• Able to run reports and interpret data to conduct analysis
• Consistent exercise of judgment and escalation as necessary to resolve problems
• Strong work ethic, integrity and personal accountability
• Strong communication and interpersonal skills and a collaborative team spirit
• Proficient use of applicable technology and MS Office
• Demonstrated ability to communicate verbally and in writing
• Multi-lingual fluency:  English (Required)

Relocation Available: