Tren Maya - Fleet Support Engineer

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Job Title : Tren Maya – Fleet Support Engineer.

Purpose of the job:

The job of “Fleet Support Engineers” also called “Help Desk Engineers” consists in providing technical support to both the Operator (Control Room, possibly directly drivers) and Alstom teams, analyzing data coming from the smart system (on-board, trac kside) and from the Operator. For this they can rely on Alstom’s most advanced tools, especially TrainTracer™ and HealthHub™ suites, enabling not only trains remote monitoring but also predictive maintenance and prognosis for the highest service performances.

Organization structure (job belongs to): REGION / Services / Engineering

Reports directly to: The Help Desk Operators report to the Rolling Stock Maintenance Engineer.

Other reporting to: N/A

Direct reports: N/A

Network & Links:

Internal

• Troubleshooters, Services and Rolling Stock Engineering teams, Maintenance Planner.

External

• Control Room (Alstom and Operator), possibly drivers.

Key accountabilities:

• We can summarize their mission by three key roles:

  The first role of Fleet Support Engineers is to analyze real time information available from the remote monitoring systems, especially Alstom Health Hub™, providing to the whole transport organization an accurate view of the current condition of the rolling stock and infrastructure equipment for the best Availability of the whole system. This real time monitoring enables immediate efficient advice to the Control Room in contact with the drivers (possibly directly to the drivers themselves) in case of system fault occurring during service, combining equipment status with technical knowledge to ensure minimum perturbation of the service. Remote monitoring also enables the early detection of necessary maintenance (preventive or corrective) before it becomes visible in service, allowing maximum system availability for minimum maintenance (notion of predictive and CBM: condition-based maintenance). Based on dashboards and rules generating alerts (defined from Alstom return-of-experience worldwide and/or customized) Help Desk operators can extract from “big data” the key information and create notifications destined to the maintenance teams, for intervention at the best time. This activity includes the definition of algorithms and indicators, as well as set up of ergonomic interfaces on HealthHub platform, allowing the different users to get accurate information for their respective needs. It includes also a quality check of the rough data received and the indicators generated, in order to assess the level of confidence in these data.

• Their second role, also real time, is to analyze, filter and dispatch the failure notifications generated by the Operator (Control Room): Confirm necessity of Alstom intervention or reject failure notifications; Complete notifications with all additional data available (e.g. associated faults codes, relevant maintenance history, etc.) providing as many inputs as possible to the troubleshooters to make their intervention fast and conclusive, ;  Support the maintenance planner to allocate estimated intervention time.

• The third role of the Help Desk is to support the Alstom teams in improving/sustaining Reliability performance of the Rolling Stock, doing background analysis of all data collected: received via various remote systems or collected “manually” by the maintainers on the different equipment. The purpose of this is: ;  Explaining spot failures; Looking for recurrent failures, supporting the Warranty Manager and Engineering Manager to continuously improve the Reliability performance, ;  Assessing the efficiency of corrective actions related to recurrent issues, monitoring their effect especially for system Reliability. 

• Because knowing perfectly how the rolling stock works is key, in order to provide high quality and accurate support, the Fleet Support Engineers may start with several weeks/months with a “hands on” experience on the trains during the validation period preceding the revenue service.

Reporting

The Help Desk Operators report to the Rolling Stock Maintenance Engineer.

Educational Requirements :

Engineering degree, in electrical or mechanical fields (ideally both).

Experience:

Minimum 2 years in systems integration or maintenance, desirable in railways environment.

Minimum overall understanding of train functions is mandatory (any kind of rolling stock: tramway, metro, regional, mainline…)

Þ experience of Train Systems appreciated – else experience in supervision/diagnosis of complex computerized systems.

Competencies & Skills

• Autonomous
• Good communication abilities and transparency
• Able to say 'no' and manage pressure situations.
• Able to make decisions considering rules and using common sense.
• Open to learn from others.
• Languages: fluent Spanish compulsory / notions of English (written and spoken)

Job Location / Time / Mobility Requirements

• The job is based in Cancún, QROO, México.
• Current organization is based on 3 shifts for 24/7 support.
• Short business trips to other Alstom’s sites may be required, especially for training during the first months.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.