DirecciónAbout our Global Design Organization as Content Designer
Join us as our new Global Design Organization transforms Thomson Reuters into a truly digital-first company. We aren’t just changing the way customers engage with us, we are re-imagining our business.
To accomplish this, we are hiring curious, smart, self-driven UX Content Design & Strategy teammates who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our work focuses on a large portfolio of end-to-end transformational experiences and products as we work together to deliver on the promise of making it easy to do business with Thomson Reuters and to use Thomson Reuters products.
About the work
Are you passionate about delivering the best experiences to customers? Do you know how to detangle customer journeys, realign them in a way that makes sense and advocate for customer and user experiences that support great content?
Our UX Content Design team crafts clear, consistent, succinct language for Thomson Reuters’ customer journey and product experiences. This is a highly collaborative team that partners closely with many groups across the organization to help bring the right UX content experience to our users – at the right time.
About the Role
As a Lead UX Content Designer withing Thomson Reuters’ new Global Design organization you will work within the UX Content team to partner with UX design, research, product, development and additional peers to drive useful, usable, and compelling UX content experiences for a selected area of focus across digital commerce, customer success, and cloud-based products/mobile apps for complex audiences in the Tax, Accounting and Legal spaces.
Interested candidates must be able to:
- Work effectively with a distributed team across several time zones
- Share a passion for words and the positive impact they can have in any internal or customer-facing output across individual contributor and leadership levels
- Think critically—not just about the right words for an experience, but about the right experience for words – and ask partners the right questions to find both
- Use previous experience, a fresh eye, and content design principles to create the best outcomes for our customers:
- Collaborate with UX content designers and researchers to attain the best outcome for all UX sprints, including providing and accepting constructive, considered insights
- Work with product and dev partners toward the best possible outcomes for our customers, our users and our business – challenge teams to lean into better UX, commit to outcomes
- Help educate the organization about the importance of UX content-/design-/research-thinking habits and the impact of cross-team engagement on user experience outcome
- Help build foundational processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and development teams
- Be committed to goals, objectives and key results set for yourself, your team, organization, and Thomson Reuters as a whole
- Lead and/or participate in:
- Contributing UX content excellence to the organization’s larger design system
- Defining voice & tone elements for both disparate and connected experiences
- Influencing partner teams regarding content best practices
- Helping team members and partners align to processes around road mapping, asset storage, design system and work management tools
- Identifying gaps, and their solutions, within and across team processes
- Leading empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research
- Participates in user experience (UX) project work, typically up to moderate complexity.
- Creates, evaluates and modifies prototypes to support evolving software application development.
- May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation, and task and objective analyses.
- May assist in developing design concept and implementation, providing input on user design considerations.
- Develops and applies software design/usability processes in the investigation of technical problems.
- May produce specifications describing user requirements and internal structures for assigned product in development.
Required Skills & background:
Education:
Masters or bachelor’s degree in writing, creative, marketing, technology, or related field
- 10+ years progressive professional experience including 3-5 combined years of digital content writing and/or UX content design experience
- Experience coaching/overseeing team members’ work outputs and weighing in as the final say in collaborative content review and critique sessions
- Experience evangelizing UX content writing/design within and across a complex organization to build peer and leadership advocacy
- Able to be a right hand to UX Content leadership without taking on personnel management
- Able to prepare work product for and to lead cross-content/cross-UX ideation workshops and training sessions
- Engaged approach to simplifying complex ideas into narrative-driven outcomes and influence
- Experience creating ideas for and presenting same in a compelling manner to VP-level and leadership teams related to progress, path forward, process improvements, etc.
- Understand the importance of primary and secondary research as well as both qualitative and quantitative inputs on approach to language, tone, and content
- Ability to partner with UX research on content-related research and insights
- Desire to push the envelope on the status quo, using passion, influence, and information to include internal partners impacted by that push
- Expert understanding of agile UX approach to creative outputs and partnership with design, research, product, and development partners
- Understanding and oversight of UX content KPIs/success metrics; exposure to means/methods of measuring UX content success
- Experience with work management and workflow platforms, design/writing collaboration tools (high- and/or low-fidelity), Microsoft office applications, and document/chat/video collaboration tools to include Jira, Azure DevOps, Abstract, Sketch, Figma, Miro, Teams, Powerpoint, excel, and more
- Experience with product usage analytics tools such as Pendo, AEM, Google Analytics, etc.
- Exposure to AOTA or WCAG 2.1 AA/AAA accessibility guidelines as they relate to UX content
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-DR1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
