DirecciónThe UX Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
- Invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design.
- Partner with Creatives, Strategists and Project Managers and other team members to develop effective end-to-end customer experiences across all channels.
- Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers.
- Review and Interpret creative briefs along side members of your experience design team
- Understand customer goals, business requirements, technical constraints, and be able to work within project parameters.
- Embrace and apply Design Thinking principles with agile methods
- Confidently present project objectives, insights, and creative solutions persuasively to internal stakeholders
- Skilled at presenting objectives, design approaches, and creative solutions to stakeholders in an articulate and persuasive manner.
- Interpret stakeholder feedback and communicate feedback to the design team.
- Experiment with new tools and techniques and share your learning.
- Engage in all aspects of the project.
- Motivate, mentor and inspire other members of the team.
- Stay abreast of industry trends and best practices in order to facilitate discussions and guide the decision making process to meet project objectives.
- Demonstrate thought leadership through participation at industry conferences.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 6-10 years of UX experience or related field
- Proven leadership and management skills with multiple direct reports
- Experience collaborating with design and development teams on large-scale dynamic ecommerce websites, transactional applications, retail systems design, mobile experiences, or content delivery systems (B2C preferred).
- Ability to cut through ambiguity and desire to organize it
- Knowledge of best practices for web and mobile information architecture, usability principles and techniques.
- Experience presenting work to clients and stake holders
- Experience working in Agile Methodologies and Design Thinking
- Bachelors or Masters Degree in Human Computer Interaction, Information Design, Interaction Design, Psychology or a related field.
- Knowledge of iRise, OmniGraffle, Sketch and/or Adobe Creative Suite.
Education:
- Bachelor's/University degree or equivalent experience
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Job Family Group:
Product Management and Development------------------------------------------------------
Job Family:
Digital Product Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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