Role
The Service Design is responsible for the design of practical, functional and desirable digital services that make sense within the context of a customer’s business objectives and technology roadmaps, gathering and utilizing business and customer insights, to have the ability to reframe service challenges, articulate opportunities, define strategies, create concepts and lead the development of innovative new services from initial brief to delivery.
Main responsibilities:
• Working with data and qualitative insight, through collaboration with frontline staff managers and the public, to design solutions and strategic propositions
• Understanding and articulating clearly how services need to change from a user centered, system, and business perspective.
• Mapping the service experiences of users and defining how organizations need to change what and how they deliver so it’s more effective.
• Working closely with user researchers to define and communicate people’s needs.
• Identifying how organizations can reduce cost of delivery and improve outcomes through re-design of user experience, business processes, and better collaboration across systems.
• Setting future visions for products and services that inspire people and meet needs.
• Designing, building, and setting usability tests for service and product prototypes, working from sketches into quick prototypes that can be iterated with feedback.
• Being critical during the design process of the balance of power in service structures and challenging how people can be empowered and supported to thrive.
• Designing with technologists and developers to take a service live.