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Job Summary
This role will drive profitable growth of the DHL business through the implementation of customer, operational and people strategies aligned with our CIM values based on respect and results. As a member of the Mexico Management Board, this role will be fully accountable for the results and performance of the Region. Manage, control and develop DHL business activities in the region within the strategic framework as defined by the Group, taking into account local business environment to deliver maximum profit and optimize business assets and human resources. Chart strategic direction for the Region , and provide leadership and management of the Region to achieve established business objectives, and profitability. Make direct contribution to the development of the Country strategy. Ensure alignment with and attainment of optimum long-term growth targets, development of each DHL business entity.
Key Responsibilities:
Customer (Internal and External)
· Key and strategic accounts are maintained and grown
· Retail business maintained and grown
· Operations are aligned to support strategic customer base
· Customer Satisfaction
· Increased profitability of existing and new customer relationships
· Increase and sustain engagement of key talent
Stakeholder ( Internal and External)
· Exposure at industry events and other business platforms
· Drive area growth by leveraging synergies with other DPDHL divisions & Business Units
· Interface with corporate and other DPDHL organizations/departments with respect to global/regional interactive programs
· Participate and support cross-business unit programs and activities which promote business integration and growth in value
· Compliance with area standards, policies & procedures
Self
· As the senior leader for the Region and member of the SMT the incumbent must personally uphold the highest standards of conduct, integrity, and compliance
· Ensures that these same high standards of conduct, integrity and compliance are consistently upheld throughout the Area and organization
· Emphasizes these standards and attributes on a daily basis in all aspects of the business and insists on strict adherence
· Process
· Leading the Region Management Team
· Direction & Leadership: Provide strong leadership to ensure agreed strategies and goals are communicated and effectively implemented
· Human Resources: Develop and maintain a high performing team of competent managers and staff, capable of delivering value through teamwork
· Provide personal development and growth opportunities for all staff
· Act as an integral member of a senior management team that manages cross-functional and cross-country projects in the region, optimizing country resources and maximizing the adoption of Best Practices within our CIM principles of respect and results
· Labor Relations
Strategic Business Development
· Develop an annual business plan that support the agreed strategies, improves market share and service levels, as well as meeting the expected financial contribution levels to the network.
· Business Performance & Results: Ensure that the annual business plan including revenue, cash flow, profit and service levels are met and corrective action is taken to rectify any negative variance
· Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates DHL from the competitors
· Ensure that area, national and global service standards are met or exceeded
· Manage the effective implementation and use of the appropriate technology in all sections of the service chain, to enhance service and improve productivity
· Actively promote the exchange and adoption of Best Practices within the area to leverage collective learning and to improve consistency and productivity
· Be constantly sensitive to emerging customer and market requirements
· Manage the improvement of Customer Satisfaction over time
· Develop a high performance service culture in line with our Value Proposition which encompasses Global Expertise, Service Excellence and an International Focus.
Financial Management
· Ensure the financial wellbeing of the company from a legal, statutory and DHL management perspectives
· Set, review, and implement capital and revenue budgets
· Development of the annual operating plan that includes EBITA, Revenue Targets Reforecast Revenue Targets, Cost Targets, Market Share, DOS and Cash Flow
· Ensure that cost control programs are effectively implemented in order to manage unit costs
· Ensures monitoring KPI’s are established to direct business decisions
· Owns area P&L
· Improve liquidity through good capital and debtor management
People Management
· Develop a high performance service culture within the Region that nurtures and encourages service excellence, engagement, cost consciousness and quality based on our CIM 21st Century Manager principles and Respect and results
· Plan, organize and direct an efficient and effective area management team
· Develop IKOs/KPIs with team members and monitor individual performance
· Talent Management Strategy - conduct performance appraisal, including coaching
· Manage the allocation of appropriate resources and commitment of staff to the achievement Regional and Country objectives and targets
· Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession
Skills & Qualifications
· Global Experience, with focus on Latin America
· Cross cultural experience
· Industry experience in express, logistics, familiar with aviation and regulatory issues
· Negotiation at senior decision makers level
· Strategic thinking and analytical skills
· Excellent interpersonal and presentation skills
· Strong team building and people management skills
· Proven track record in similar role and business of managing a diverse group of people in the organization as well as business development
· Ability to manage large and complex service related businesses in the Express Industry
Competencies
· Making Customers More Successful
· Maintains effective relationships with customers
· Develops, commercializes and delivers high quality / innovative services and solutions
· Inspires customers and gains their commitment
· Gains organizational alignment and support for customers’ needs
Shaping Direction
· Maintains a visionary and global perspective pertaining to strategy
· Develops sustainable strategies that support investment, provider and employer of choice
· Inspires and aligns the organization to make the strategies a reality
Driving High Performance
· Establishes clear, challenging and achievable targets
· Aligns resources and the organization to achieve targets
· Regularly reviews and communicates progress against target and adjusts as needed
· Champions continuous improvement and innovation
· Inspires results and respects through empowerment, accountability, recognition and rewards
Developing Others
· Provides employees with candid and regular feedback
· Provides employees with development opportunities
· Supports employees with career opportunities
· Inspires employees to develop themselves
Developing Self
· Conveys a clear sense of personal goals and values
· Actively seeks feedback to improve performance
· Develops new skills and modifies behaviors based on feedback
· Takes personal responsibility for career and development
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
