Your Role
As the Warehouse Supervisor of our Oil and Gas specialized site, you will be fully responsible for the safe, high-quality, and productive delivery of 3PL logistics services to our internal and external customers. Main responsibilities for this role include the following and are related to customer relationships, financial accountabilities, and people management. You will report to the Operations Manager.Your Responsibilities
- The will be a second shift position from 12:00pm to 8:00pm.
- Escalate customer issues to Manager quickly when necessary
- Assist with planning for new customer implementations
- Participate in conference calls and meetings when necessary.
- Demonstrate tact and diplomacy when communicating directly with customer representatives
- Support Warehouse Manager in adhering to financial obligations
- Maintain Time and Attendance system for agency and full time staff (Kronos) on a daily basis following policies and procedures
- Deal with performance issues and consult with HR / Management guidance for complex issues
- Ensure staff without computer / email access has access to important information (e.g., from HR, Management, etc.)
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
- Diploma/Degree in International Business, Transportation, Logistics, or a related field preferred
- 3+ years experience in a Pharma 3PL / Distribution Centre / Warehouse environment
- 3+ years leadership / supervisory experience with 5+ direct reports
- Oil and Gas Industry experience
- Certification(s) in applicable material handling equipment is considered an asset
- Knowledge of various production and quality systems (GxP, ISO, Document Control, Lean, TPS, Six Sigma, etc.)