Ac - Mexico Cyber Managed Service Senior Manager

Line of Service

Internal Firm Services

Industry/Sector

Specialism

IFS - Internal Firm Services - Other

Management Level

Senior Manager

Job Description & Summary

A career in our Managed Services practice, within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. You’ll play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Implementing cybersecurity strategies is only the first step to managing ongoing threats. Our Managed Services team helps organisations by offering end to end support after implementation to deliver continuous operational improvements, threat monitoring and protection, and increased value to their cybersecurity investment.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

Cyber Managed Services Sr. Manager Job Description

PwC is looking for an experienced candidate to lead our Security Operations Center Team, an essential part of our world-class Managed Services portfolio. In this role, you will be part of a team leading client-centric program development, analytics, innovation, response, and delivery. A career in PwC’s rapidly growing Cyber Managed Services practice will provide you the opportunity to help define how we solve our clients’ most critical cyber-related challenges and allow them to thrive and focus on their core business.

You will oversee a team residing locally in PwC’s Mexico facility responsible for the delivery of premium Cyber Managed Services including, but not limited to, 1) Threat Detection and Response, 2) Vulnerability Management, 3) Identity and Access Management.

In addition, you will be instrumental in continuously redefining traditional cybersecurity service delivery using automation, orchestration and analytics, but also a tailored, more intimate people-oriented approach. Your teams will operate heavily within our clients’ security technology environments and drive outcome-based results using innovative tools, processes and creative problem solving rather than simply monitoring screens and executing playbooks for every interaction.  Additionally, you will be responsible for working with offering and training & development leadership to assess team members’ existing skillsets, assigning them to a training plan based on those skillsets (and sales forecast) helping them to carve out their upcoming career path.

Specific responsibilities include the oversight of day-to-day operations for the service delivery teams, evolving our processes, maintaining mature service delivery methodologies for each offering and driving innovation to reduce repeatable security operations tasks. This role requires a strong technical leader with outstanding customer service, people management and communication skills capable of planning and executing to meet core objectives.

This role will have high visibility as you will be supporting all frontline tasks within Managed Services and will report directly into the senior leadership of PwC’s Cyber Managed Services practice. 

The daily working hours for this role will be 11 AM to 8 PM, Monday through Friday.

This role requires working from the PwC office three days per week.

You will be responsible for creating and maintaining an environment that continuously executes on the core principles of PwC’s Cyber Managed Services operations:

• Protect the client
• Deliver quality cybersecurity outcomes
• Drive efficient and timely operations
• Actualize continual improvement and innovation
• Encourage and support diverse perspectives
• Preserve a team culture that people want to work within

Primary Responsibilities:

• Maintain strong communication with senior leadership globally, providing regular updates as well as ideas for enhancement and optimization.
• Message and implement strategic business decisions.
• Provide regular communication to the offering leadership on the status of Level 1 tasks execution, and how the team is developing, via cross-training learning multiple offerings, to foster a sense of connectivity, purpose, and contribution.
• Serve as an escalation point for team managers on client issues, performance issues, and other concerns that may arise.
• Provide thought leadership in security engineering and operations delivery - driving automation, analytics, and threat analysis.
• Develop and mentor staff through open communication, training/development opportunities, and performance management processes; build and maintain employee morale and motivation.
• Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence.
• Quantify, report on and communicate security incidents to client stakeholders.
• Participate in regular business reviews with vendors and clients.
• Support your team with establishing operational foundations, defining metrics and KPIs/SLAs to drive governance, quality, and efficiency.
• Participate in  recruitment, supervision, development, evaluation, and performance management of staff, including disciplinary actions as needed.
• Review weekly, monthly and quarterly SOC metrics/SLAs and dashboards and present to leadership.
• Act as the escalation point for Level 1 analysts based on the defined processes; providing directions to the team in determining if a security concern is present, escalating to client security teams or Cyber Ops leadership as appropriate.
• Ensure successful onboarding, training and upskilling of new hires as per the business requirements.
• Contribute to larger practice development initiatives to build capabilities and enhance our service portfolio.
• Be directly involved in supporting engagements as the need presents itself either leading, or supporting, Cyber Managed Service delivery service to our client base.
• Support business development activities and sales pursuits such as contributing to RFPs as necessary.

Qualifications:

• Experience working as a leader in a global team environment.
• Problem identification, ownership and solution implementation.
• Exceptional operational rigor with extensive real-world experience in ITIL methodologies and frameworks for IT operations, working in an evolving environment with multiple priorities. Experience in designing, implementing and measuring relevant security and technology management critical success factors, key performance indicators, and metrics.
• Knowledge of modern security concepts and how to apply them including tools and technologies like SIEM, SOAR, EDR, vulnerability management, GRC.
• Experience with threat detection, incident response frameworks and handling procedures (MITRE, NIST).
• Fluency with the cyber attack lifecycle/kill-chain, MITRE ATT@CK framework and the tactics, techniques, and procedures of threat actors.
• Ability to acquire and use knowledge on new technologies and solutions, exploits, attack vectors, emerging threats, and vulnerabilities.
• Researching and communicating information regarding the security threat landscape to team members,  leadership, and clients.
• Developing team members cross-functionality within Training and Development programs building their capabilities enabling them to support more than one offering.
• Evaluating current Level 1 tasks to determine which ones are primary candidates for automation to be applied to resulting in increasing operational efficiency.
• Lowering costs of overall level of effort required to support Level 1 tasks.

Minimum Degree Required:  Bachelor’s Degree

Minimum Years of Experience: 9 years in IT Operations.  Minimum 5 years of Security leadership, with experience building long-term career development plans for team members at all levels.

Certifications Strongly Preferred: ITIL, CISM, GSEC, CISSP

Certifications Encouraged: GCDA, SEC+, Network+, Certified Incident Handler (GCIH), Certified Intrusion Analyst (GIAC), CEH

Travel Expectations:  Less than 20%

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date