Acceleration Center - Managed Services - SAP BASIS Support - Senior Associate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Minimum Qualifications:

• Bachelor's Degree.
• At least 3 years of hands-on experience in SAP Basis Administration including one or more of the following SAP modules – S/4, Fiori, ECC, BI, PO, ERP, SLT, Enterprise HANA, GRC, Solution Manager, and CRM.
• Demonstrated knowledge of best practices for SAP Basis Administration and operations.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Is strong to excellent in written and oral communication skills
• 3+ years SAP NetWeaver application server administration in UNIX/Linux environment
• 3+ years of SAP Solution Manager planning, configuration, and administration to support centralized monitoring, alerting, and root cause and analysis
• Experience building relationships between IT and business teams.

The Role Responsibilities are:

• Configure system with solution manager for Early Watch services and technical monitoring
• System copy, client copy, upgrade, patching, etc.
• Assist with troubleshooting system and application performance issues, oversees the monitoring of daily system health checks, and coordinates overall system tuning and go live support
• Applies database administration knowledge to critique database performance
• Interaction with project team and supporting the team through implementation process
• Interacting with various other teams during system build and implementation process
• Responsible for developing technology roadmap, managing global service providers, and identifying opportunities for improvement, modernization, and development of cost-effective and sustainable solutions.
• Manage the resolution of Help Desk tickets, application server load balancing, printer troubleshooting and spool administration
• Plan and perform Basis disaster recovery testing
• Plan and perform High Availability testing
• Provide leadership and technical direction to team members and consultants
• Manage overall SAP note implementations and drive technical SAP incidents to resolution
• Drive utilization of Solution Manager in managing the technical landscape
• SAP Basis Administration including analysis of the SAP system log, monitoring of processes, analysis and clean-up of update terminations, analysis and clean-up of lock entries and checking for ABAP dumps
• Transports & Change Control including the release and transfer of transport orders, maintain transport protocols, plan and implement regularly scheduled change requests, resolve technical and functional transport problems and document transport activities
• Troubleshooting and Monitoring of SAP provided services and ensuring the availability of the services

Critical Competencies:

• Communication: Builds positive relationships and uses tact in sensitive situations. Listens well to various points of view and relates well to others at all levels. Understands the importance of relationships to ensure team success. Demonstrates compassion and understanding and open to other viewpoints in the interest of achieving best possible outcomes.
• Self-Management: Ability to prioritize time and tasks with little direction to complete work on schedule. Organized and efficient with ability to bring order to complex and competing demands.
• Action Orientation: Takes initiative and action with a drive to achieve and be successful. Seeks out challenging situations. Encourages others with positive and energetic support and enthusiasm.
• Technical Expertise: Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.
• Results Focused: Creates visibility for management and other stakeholders around progress toward key milestones. Contingency plans to anticipate barriers or problems. Provides the necessary focus to accomplish tasks and puts in the necessary effort to ensure the job gets done on time. Pushes through challenges and obstacles to achieve results.
• Innovation: Demonstrates a creative approach to problem solving. Understands, adapts and implements new approaches effectively and efficiently that resolve current and future challenges while providing unique solutions for the business. Ability to articulate new approaches such that others in the organization understand the value and solution.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Managed Services - JFG