Acceleration Center - Business Operations Manager

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Brand & Communications

Management Level

Manager

Job Description & Summary

A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our Marketing and Public Relations team is responsible for PwC’s external media relations and social media strategy. As part of our team, you’ll help with social media account management, media relationship management, and identifying new and emerging opportunities for the Firm.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences: 

Basic Qualifications:

Minimum Degree Required: High School Diploma

Minimum Years of Experience: 4 year(s) of roles involving operations, human resources, communications, and/or education

Preferred Qualifications:

Degree Preferred: Bachelor Degree

Preferred Fields of Study: Business Administration/Management, Public Relations, English Literature, Journalism, Communications Studies/Speech Communication and Rhetoric,  Marketing

Preferred Knowledge/Skills: 

Demonstrates thorough abilities and/or a proven record of success as both an individual contributor and team member, identifying and addressing client needs in the following areas:

• Managing day-to-day team operations across matters including managing team communications, budget and financial management, annual fiscal year strategy support, culture and connectivity, staffing coordination, vendor and contractor management and information sharing;

• Working effectively with a cross-functional team and building and maintaining +relationships within a matrixed organization;

• Performing as a skilled verbal communicator, thorough and concise writer, and strategist; 

• Maintaining confidentiality when working with leadership on sensitive matters;

• Managing billing and budget management processes, including reconciliation and forecasting;

• Exhibiting excellent organization and detail-mindedness;

• Utilizing project management skills to manage multiple projects at one time in a fast-paced environment and adapt to new priorities;

• Navigating complexity and ambiguity, practicing resourcefulness to see things through;

• Delivering work held to the highest standards of quality and accuracy;

• Exhibiting strong executive presence and ability to communicate effectively via multiple channels and with impact to audiences at all levels;

• Developing and deepening knowledge of communications principles and practices;

• Executing change management strategies when needed;

• Leading training sessions for team members and providing support for new joiners;

• Supporting team connectivity, including event planning and execution

• Collaborating effectively with peers and senior team members on strategic priorities and projects;

• Providing insights to leadership and the team to reinforce and strengthen how we work together;

• Utilizing digital tools and data to inform strategic recommendations; 

• Streamlining and consolidating team tools and resources;

• Using or a willingness to learn to use automation and visualization tools like Alteryx and Tableau to support operational initiatives; and,

• Using business acumen, analytical, and problem-solving skills.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date