Payments Program Manager, Payments Business Operations

Amazon Consumer Payments is looking for a high energy Program Manager to drive product and operational excellence in Mexico Consumer Payments for current and upcoming product launches.

In this position, applicants will be responsible for driving operational excellence and building the appropriate work-streams to enable programmatic excellence for our internal businesses and customers. Applicants should be comfortable with ambiguity and willing to roll up their sleeves to get the job done. Ownership and Bias for Action are extremely important, and applicants should have a proven track record of managing short term, long-term projects, and day to day operations.

The candidate should be creative, extremely detail oriented, customer obsessed, analytical and have an understanding of the digital commerce and payments industries.

This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. You will play a critical role to enable Amazon Payments Product's continuing scalability by raising the bar of our product’s quality, availability, and efficiency.

Key job responsibilities
· Work closely with engineering, Business Operations, product teams, and external stakeholders to drive program execution for critical initiatives across Mexico Payments.
· Build business and operational metrics to identify trends and areas for improvements.
· Effectively use internal analytics and support tools to develop dashboards, identify risks to deliver commitments and drive corrective actions and resolution.
· Prioritize workstreams to deliver technical, operational and product feature improvements.
· Apply exceptional interpersonal and communication skills, both written and verbal, with internal and external audiences to ensure product/feature roadmap is met.

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

- 5+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements