Acceleration Center - Learning Experience And Service Delivery Senior Associate

Functions and responsibilities

• Program Strategy Development: Support strategic planning to achieve the long-term goals of Future Ready Interns Program.
• Design stages, timelines, and milestones of strategic planning and program design cycles.
• Analyze and forecast future business needs, adjusting the program in preparation to meet future business demands and preparing interns in key areas.
• Analysis and reporting: Perform analysis on the effectiveness of the program and generate detailed reports with data-driven recommendations.
• Monitor KPIs and adjust strategies according to results.
• Prepare financial reports.
• Prepare executive presentations and documents for leadership teams.
• Coordination with different departments: Work closely with the various departments of PwC and stakeholders, to manage their participation in "Future Ready" and ensure that their contributions are aligned with the activities and objectives of the program.
• Identify areas for improvement in recruitment and training processes, and provide support in key decisions.
• Define guidelines and structured design principles that guide all areas of PwC interested in incorporating interns through "Future Ready" for their participation in the program.
• Coordinate the mentoring program, resolve doubts and support in the organization of workshops and feedback sessions.
• Supervise the involvement of interns in projects or work assignments in the different areas of PwC.
• Request and review training plans.
• Program Performance and Compliance Monitoring: Monitor interns' progress using established tools, identify and address operational issues to ensure proper program compliance.
• Communications Management: Manage all program-related communications and coordinate with PwC's communications department to ensure consistency and compliance with the firm's guidelines.
• Management of agendas and communications with interns.
• Coordinate communications with the different PwC departments involved in the program, including organizing meetings and following up on requests.
• Follow-up and general support: Act as a liaison to the "Future Ready" team to support and coordinate with the recruitment and training teams. This includes activities such as:
• In the area of recruitment, collaborate with the team in charge to coordinate interviews and follow up with candidates, ensuring that the process aligns with the standards and objectives of "Future Ready".
• In training, work together with the internal teams and responsible external suppliers, supervising that the schedules and requirements of the program are met.
• Support in the organization of events: Provide support in the planning and comprehensive execution of events related to the program, collaborating with the teams in charge to ensure that everything goes according to plan.
• Assist in merchandise orders and coordinate with suppliers.
• Managing event finances, tracking expenses, and processing payments.
• Handle event-specific communications, such as managing guest lists, sending invitations, and RSVP.

Qualifications & Skills

• Analysis and Critical Thinking: Ability to analyze data, trends, and business needs to inform strategic decisions.
• Leadership and team management: Ability to lead, motivate and coordinate multidisciplinary teams, ensuring alignment with program objectives.
• Innovation and Creativity: Inclination to seek and apply innovative and creative solutions to improve the interns' program and experience.
• Interpersonal Skills: Ability to collaborate effectively and foster strong, productive relationships.
• Effective communication: Ability to articulate ideas clearly and persuasively, both orally and in writing, and communicate with all levels of the organization.
• Organization and time management: Ability to organize and prioritize multiple tasks simultaneously, always maintaining a results-oriented approach.
• Problem-solving: Ability to identify and solve problems proactively and diligently, applying creative and effective solutions.
• Attention to detail: Precision to ensure that all tasks are performed to the highest level of quality.
• Adaptability: Flexibility to adapt to changing environments and effectively handle unforeseen or challenging situations.
• Use of technological tools: Including MS Office and Teams, for efficient task management and communication.
• Learning Initiative: Proactive interest in gaining knowledge about PwC's operations and culture.

Additional skills:

Minimum years of experience required:

• 4 years of relevant experience

Academic Background:

• Bachelor's Degree in Industrial Engineering, Business Administration or related fields

Language skills required:

• English proficiency