DirecciónAgent, Communications
(9475)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Job.
The Connectivity Agent are responsible for any internal and external calls and emails, being a conection betwen guests and any other department in the resort including Butlers, F&B, Maintenance, Housekeeper, etc. Take and capture all guest requests and efficiently communicate to the appropriate departments via radio, Alice software, phone, Message Hub or email, and monitor the request through to successful completion.
The Guest Experience Agent is responsible for the pre-arrival experience of our guests by creating itineraries and making any reservation as per guest request in accordance with brand standards. Lastly, Guest Experience Agents have a high sense of customer service, communication, fluent in English (written and spoken), and working under pressure
About You.
Advance level in computer skills, including Microsoft Office systems, 7 Rooms, OPERA, SAGA and ALICE , Ability to type at high speed and in a professional manner is highly required, Male /Female, Bachelor in tourism of administration, 1 year experience in hotel busines as a minimum, Bilingual English /Spanish, genera knowledge or experience in Concierge position, Well organized, Multitask, Great interpersonal skills, Analitics, Service Oriented.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
