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You will provide company product support and technical assistance to customers and distributor network, being responsible for planning, developing and organizing all technical service activities at Parker Lord de Mexico laboratory for market segments and / or regions in Mexico, your priority will be to seek customer satisfaction with the proper performance of our products in the processes of customers in Mexico, thus achieving that our regional customers identify the Technical Field Service as an added value. You will also be responsible for developing and providing recommendations in the Customer processes for the correct performance of our products, test methods and product technology changes that require internal testing.
You will report to the APS Sales Manager Mexico, as part of the Engineered Materials Group Automotive and Electrification Sales Team
In this role, you will partner with Territory Sales Managers and Lab Technical Support to:
- Support in the design and realization of laboratory test evaluating our products
- Do regular visit to customers to inspect that the Lord products are working as is recommended
- Create value with the customer using their knowledge and use the Process Optimization Process to help the customer to improve their process
- Maintain and grow the current business by implementing business tactics defined by Sales Managers.
- Support to build a robust sales pipeline that support to achieve AOP business goals for the sales area.
- Develop understanding in the Corporative and Regional initiatives and work along with the Sales Manager and Marketing Specialist on identifying niches in the region where we can develop them.
- Support in the design and realization of laboratory test evaluating our products with base to the different applications detecting for the area of sales,
- Develop, and provide training to customers and new employees of Lord de Mexico on the different technologies that it trading the enterprise
- Lead and coordinate all the rejections and complains of the Customers, as well as participate in the repackage of product
- Inform to the Sales manager and Account Manger about any customer communication (Work in Team)
- Support the sales force in all Lord new lunches.
- Lead the design and realization (If it is required) of laboratory test evaluating our products with base to the different applications detecting for the area of sales
- Support the MTK team to do the market intelligence and competitors analysis
We would like to hear from you if you have:
- A Chemical or Materials Engineering Degree combined with a relevant experience having allowed you to acquire a strong technical knowledge of Chemical Specialties for Automotive & Electrification products, applications, technology, trends, and markets.
- Laboratory experience on physical, mechanical, and chemical test
- Strong problem-solving capability
- Proven track record of achieving results, managing multiple projects whilst complying with all regulatory requirements and company policies/procedures
- Excellent written, verbal, and interpersonal
Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.
