Application Engineering & Customer Service Representative

Bachelor Degree

Bilingual (B1, C2)

MS Office (Excel Advanced)

Activities

• Receives customer requirements and generates quotations according to their needs.
• Manages special requirements on quoted products.
• Performs product research, calculation and selection.
• Assists customers with price list related questions.
• Performs margin calculation of products and special orders.
• PED category determination.
• Validate IBR compliance if necessary.
• Coordinate internal technical support, necessary for special applications with the different support departments (Quality, Engineering, Logistics, Purchasing, etc.).
• Analysis of regulatory technical documents, product application conditions and special requirements.
• Support other application engineers and the sales channel on products with special requirements.
• Support Order Entry team.
• Quote projects, provide required documentation and follow up on order entry.
• Processing customer orders/requests and ensuring requirements are met.