DirecciónFunction as a key person for application and technical supports of Abbott Rapid Diagnostics (ARDx) business in Thailand by supporting Abbott’s direct salesforce and distribution partners’. Responsible for post-sale supports to end users. This includes user training, preparing work instruction of products, troubleshooting, and technical complaints handling to ensure that the products perform at their best level.
Support sales activities through preparation of marketing materials including product sell sheets & specification and conducting technical sales pitches. Assist his/her line manager on KOL engagement and demand generation through CME/ CMTE/ CPE activities
· Provide marketing, application support and technical assistance, troubleshooting and training to existing and potential users of ARDx products as well as distribution partners in Thailand
· Manage incident and related quality assurance or handling of product complaints
· Act as a liaison between Thailand ARDx and SEA Tech Support on reporting technical incidents of products and solve them on a timely manner
· Visit and assist customers in properly understanding and utilising the products as well as provide updates on ARDx product range
· Work with appointed distributors/ dealers to respond to technical enquiries of products
· Assist his/ her line manager to develop and maintain cordial business relations with key opinion leaders and policy makers from various institutions
· Assist in marketing and demand generation activities such as local events / congress when
Perform other tasks as assigned.
Qualification
· Bachelor’s degree in Medical Technology, Biochemistry, or equivalent.
· Minimum 3-year experience in the IVD sector with proven professional records as Product Specialist, Application Specialist, Techincal Supports, or equivalent.
· Professional experience in rapid dignostics or point-of-care testing is preferable
· Withhold knowledge of laboratory medicine, infectious dieseaes, clinical immunology, good laboratory practice, and quality management of clinical laboratory
Fair command of English with good reading and writing competency
for candidate who interested in this position, please do think link https://assessment.predictiveindex.com/S5X/ab04e949-7a39-41b0-ad8f-35de671b947d?type=candidateba
