Banking Channels

The key accountability of this role is to formulate the development, maintenance and launch of new channels, propositions and functionalities which may include mobile or internet channels. These channels may be for retail, business or commercial customers. The role of Manager eCommerce is a key management role within the GPS Global eCommerce function. With day to day management of Global eCommerce projects and revenue managment project, the role holder will be expected to implement projects in full accordance with the Group standard project methodology.

Objective of the position:

• Contributing to resource budgets and plans and formulating the development, maintenance and launch of new channels

• Supporting the positioning of the HSBC offering competitively, drive commercialisation as required

• Co-ordinating with other businesses and functions for new channel rollouts

• Supporting channel compliance with technology and legal regulation

• Participating in User Acceptance Testing and implementation for tools, systems and interfaces

• Contributing to the channel functionality of new or existing digital capabilities

• Gathering and reviewing client and business requirements for continuous improvement of digital channels

• Focusing on one or more digital products, platforms or channels

• May be in direct contact with customers or via Business Development colleagues

• Act as primary eCommerce Representative within projects by providing all stakeholders timely and regular updates

• Conduct all activities to fully align with the defined strategy for Global eCommerce products across both Commercial Banking (CMB) and Global Banking & Markets (GBM)

• Ensure the global competitiveness of Global eCommerce channels through effective and timely project implementation

• Drive on-the-ground implementation of key Global eCommerce initiatives including commercialisation of new and existing products , act as a focal point for regulatory response, BIB to HSBCnet migrations (where applicable), and client interaction.

* Be encharge and act as primary contact of the revenue managements contributing with knowledge to authomatized data process of all digital channel

• Seguros: Crédito, bienes inmuebles y protección para dueños y empleados.

• Internacional: Cuenta de cheques (usd), Cambio de divisas (NetFX), forwards, factoraje, Trade, banca electrónica (HSBCnet)

• Nómina

• Gestión de su cartera de clientes, desarrollando las relaciones para asegurar que sean integrales y rentables.  

• Realizar las gestiones necesarias el trámite de productos y servicios instruyendo, en su caso, al asesor con el que cuente procurando que dicho trámite se realice en los tiempos de garantía establecidos.

• Se encarga y se responsabiliza de la elaboración de los estudios de crédito utilizando su experiencia y conocimiento del cliente y el sector al que pertenece para responder de manera oportuna a las solicitudes planteadas por el cliente, ya sea Crédito Tradicional o Crédito Paramétrico.

• Asegurar que las operaciones, políticas y procedimientos de operación cumplan con los objetivos y requerimientos del Banco, tanto a corto como a largo plazo.

• Leer, entender y aplicar los principales manuales del banco: FIM, GSM, Código de conducta, manual de crédito, etc.