DirecciónJohnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.
What you will do? Job Scope & Purpose
The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Team player, good organizational skills, proactivity, attention to detail and excellent communication skills are required. Debriefing and accounting for general service calls, preparing and invoicing service calls.
How you will do it? Essential Job Responsibilities
- Provide same-day billing with 97% productivity levels and QA goal consistently
- Validate process guidelines and requirements are met
- Resolve internal and external customer request
- Responsible for running daily and weekly real time reports relevant to the process
- Analyze customer account details and request adjustments if needed.
- Month end close activities.
- Miscellaneous as required.
- Conducts timely dispute investigations in order to comply regulatory guidelines & provide our customers with accurate & effective dispute resolution.
- Process and follow up on check disputes, assuring the proper actions to resolve and prevent that dispute will happen again in near future.
- Collaborate with diverse departments to get the proper findings and dispute resolutions according SLAs
- Meet productivity daily targets and Weekly and Monthly Efficiency Targets of Amount and disputed invoices to accomplish Team goals.
- Review required reports and status to show advances to Upper Management Team Identify process improvements and recommend enhancements to other teams when is needed.
What we look for? Position Requirements
Degree in Finance, Public Accountant, Business Administration or related
English - 80% minimum
ERP knowledge: AS 400, Oracle, Iscala, etc.
Billing cycle knowledge
Month-end close process
Financial and Accounting knowledge
Proactive and dynamic
Team player
Advanced Excel
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
