Dirección Job Description
- Oversight of invoice submission through customer portals, emails, and hard copies.
- Customer portal enablement, reaching out to customer contacts and completing required steps for Sensia account activation.
- Customer portal issue resolution activities (e.g. POs not loaded, technical issues with portals, supplier information updates, etc).
- Customer Portal Administration. Ensuring required visibility and access to required parties.
- Oversight & approval of pdf invoice amendments (customer rejections & system gaps only, not Optimus conversions). Ensuring team accesses to related tools and ERPs.
- Provide visibility and access of maintained records of customer interactions and transactions to Sensia members.
- Support & training to all global team members on customer specific procedures for invoice submission and other information to handle customer requirements accurately and efficiently.
- Engagement, as required, with Customer Set Up & Customer Master Data maintenance.
- Issue resolution support for invoice disputes, coordinating communication between customers and Sensia team members.
- Audit support related to invoicing matters.
- Credit management within SLB Optimus.
- Tool development and maintenance.
- Performs other duties as assigned.
