DirecciónAbout Us:
Prometeo Talent is a leading HR agency known for excellence in talent acquisition services. With a proven track record we collaborate with diverse companies to propel them toward strategic goals.
Prometeo Talent is currently engaged in a strategic collaboration with a UKbased company that is embarking on a new chapter in Mexico . As part of this exciting partnership we are actively seeking a dynamic and skilled.
What are we hiring for ATG has built a great team and we want to add to that team by bringing on a Client Provisioning & OnboardingSpecialist.
The role be based in Mexico and will work in a hybrid setting with 3 days in the office.
What will you be doing
- Lead onboarding and provisioning of ATGs SaaS product line
- Own professional services and onboarding of key accounts including ongoing Front End client facing customization projects
- Coordinate internal and external resources ensuring that projects remain within scope schedule and budget
- Liaise with managers and clients to define project requirements scope and objectives that align with organizational goals
- Manage ongoing support for ATGs SaaS products including:
- Online and offline user facing guidance
- Problem resolution and escalation
- Liaise with engineers and product managers on potential bugs and tech failures
What will you bring to the team
- Proven experience working with Global Teams & Stakeholders within varying time zones
- Proven experience organizing and planning skills within Service Management & Project Management toolset
- Strong relationship management skills with internal and external teams and stakeholders
- Able to take direction from multiple sources ask questions raise risk in a timely manner
- Proven ability to work well in fast pace and continuously improving/changing environment
- Experience working independently with moderate guidance in team settings
- Ability to learn onboarding/provisioning (from sales to delivery) process flows and best practices with drive for continuous improvement
- Ability to learn ongoing support (from sales to delivery) process flows and best practices with drive for continuous improvement
- Strong communication skills specifically focused on client support and engagement
What you need for success:
- 3 years of proven professional technology services experience preferably within the auction house industry within a professional services/SaaS environment
What do we offer
Benefits :
- Christmas Bonus : 20 days pay.
- Additional holidays : 15 days of paid holiday.
- Private Medical coverage Life insurance .
- Anual 10% bonus based on performance
- Saving Fund Food and Grocery Vouchers .
