DirecciónAbout Us:
Prometeo Talent is a leading HR agency known for excellence in talent acquisition services. With a proven track record, we collaborate with diverse companies to propel them toward strategic goals.
Prometeo Talent is currently engaged in a strategic collaboration with a UK-based company that is embarking on a new chapter in Mexico . As part of this exciting partnership, we are actively seeking a dynamic and skilled.
What are we hiring for? ATG has built a great team and we want to add to that team by bringing on a Client Provisioning & Onboarding Specialist.
The role be based in Mexico and will work in a hybrid setting with 3 days in the office.
What will you be doing?
- Lead onboarding and provisioning of ATGs SaaS product line
- Own professional services and onboarding of key accounts, including ongoing Front End, client facing customization projects
- Coordinate internal and external resources, ensuring that projects remain within scope, schedule, and budget
- Liaise with managers and clients to define project requirements, scope, and objectives that align with organizational goals
- Manage ongoing support for ATG’s SaaS products including:
- On-line and offline user facing guidance
- Problem resolution and escalation
- Liaise with engineers and product managers on potential bugs and tech failures
What will you bring to the team?
- Proven experience working with Global Teams & Stakeholders within varying time zones
- Proven experience organizing and planning skills within Service Management & Project Management toolset
- Strong relationship management skills with internal and external teams and stakeholders
- Able to take direction from multiple sources, ask questions, raise risk, in a timely manner
- Proven ability to work well in fast pace, and continuously improving/changing environment
- Experience working independently with moderate guidance in team settings
- Ability to learn onboarding/provisioning (from sales to delivery) process flows and best practices with drive for continuous improvement
- Ability to learn ongoing support (from sales to delivery) process flows and best practices with drive for continuous improvement
- Strong communication skills specifically focused on Client Support and engagement
What you need for success:
- 3+ years of proven professional technology services experience, preferably within the auction house industry within a professional services/SaaS environment
What do we offer?
Benefits :
- Christmas Bonus : 20 days' pay.
- Additional holidays : 15+ days of paid holiday.
- Private Medical coverage, Life insurance .
- Anual 10% bonus based on performance
- Saving Fund, Food and Grocery Vouchers .
