Location: Mexico City, #LI-Hybrid
Be part of a global specialized legal services team in Novartis Global Services Centre Mexico supporting Novartis legal/compliance services needs cost-effectively and with quality and service excellence. Provides expert compliance services and project management support to the Novartis enterprise.
Key Responsibilities:
• Part of a global team supporting pharmaceutical industry contracting and compliance processes.
• Review compliance documents/process and provide operational inputs on these. Outcome of this exercise will eventually be shared with business functions/owners for further processing or operationalization.
• Manage internal approval processes associated with compliance services.
• Be able to coordinate different meeting types with internal stakeholders and team-members in other locations, to set out the right action plans.
• Attend internal and external trainings and stay updated on legislative and regulatory develop-ments in the life sciences sector and industry best practices.
• Update training decks / playbooks to incorporate new learnings and global standards or policies.
• Deliver services in line with service and operational excellence requirements including but not limited to: - Implementing and maintaining quality control, adherence to agreed timelines and technical excellence in service delivery. - Identify and resolve operational issues, communicate recommendations/solutions to local or global managers/partners - Deliver regular operational reports, Monthly/Quarterly KPI reports and, as needed, business reports regarding SLA completion / Finance metrics and additional KPIs - Develop and maintain resources such as knowledge bank / playbooks to applica-ble legal standard for key jurisdictions / subject matters.