Customer Quality Engineer

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Ensure compliance in time and relevance of the response to quality incidents with customers

• Quick response

• Root-cause analysis

• Corrective actions

• Prevention

• Incident closing

• Support project teams to validate implementation of changes coordinate the teams (UAPs) in charge of analyzing said incidents

• Being responsible for opening incidents in VIM (Valeo Incidents Management), assigning them to the analysis leader, and supervising compliance in times of each stage (Stage 1 to 5).

• Know/Apply Valeo troubleshooting tools: PDCA-FTA

• Report and follow up on incidents with customers in the plant QRQC

• Challenge the analyzes in plant QRQC and participate in their validation

• Being adaptable to any customer and their troubleshooting tools: 8D, 6 panel, PPSR, DDW (GM, Ford, Nissan, Jatco)

• Coordinate the teams (UAPs) in charge of analyzing said incidents being responsible for opening incidents in VIM (Valeo Incidents Management), assigning them to the analysis leader, and supervising compliance in times of each stage (Stage 1 to 5).

• Know/Apply Valeo troubleshooting tools: PDCA-FTA

• Report and follow up on incidents with customers in the plant QRQC

• Challenge the analyzes in plant QRQC and participate in their validation

• Being adaptable to any customer and their troubleshooting tools: 8D, 6 panel, PPSR, DDW (GM, Ford, Nissan, Jatco)

• Coordinate activities of Resident Engineers at customer plants

• Draws Coordinator at customer plants & RMAs (Return Material Authorization)

• Coordinate customer visits to the plant: Agenda, assistance and preparation of the key members of the agenda

return Material Authorization)

• Coordinar las visitas de clientes en planta: Agenda, asistencia y preparación de los miembros claves de la agenda

with clients.

• Ensure to follow and make known the specific requirements of the client.

• Ensure the use of the tools of the client portals to monitor quality requirements

• Ensure the use of the tools of client portals to monitor quality requirements and quality system, in addition to publicizing changes and updates for the management of other activities through the system

• Follow-up and monitoring of client scorecards, to guarantee the improvement or decrease behavior of the client to support with action plans the steps to follow to recover the correct qualification with the client

• Reporting reports of sweepstakes inspections defined in customer plants to ensure monitoring and follow-up with the client.

• Attend all the standard meetings defined by the client for the global monitoring of the site's networks

• Confirm and review non-quality costs with clients.

Education: Engineer Degree (Industrial, Mechanics or similar)

Experience: 5 years in least in contact with process and customers or quality process

Language: English Mandatory

Job:

Customer Quality Engineer

Organization:

Site Quality

Schedule:

Full time

Employee Status:

Regular

Job Type:

Permanent contract

Job Posting Date:

2023-10-19