Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Ciudad Juarez, North Site.

The Customer Service Representative role involves in charge of communicating with customers and deal with customer's inquiries.

What a typical day looks like:

• Maintain Customer Service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers 
• Interpret customer needs, recognize symptoms, causes and solutions. 
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed 
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements. 
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process. 
• Create CMF, MRF and PQR.
• Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

• BS degree in business administration, Business, Engineering, Commerce or similar
• Experience in the Automotive industry is mandatory.
• Knowledge of harness manufacturing
• Strong experience in a similar position
• Advanced English (spoken and written)
• Strong experience in customer communication
• MS Office.
• Knowledge of demand analysis
• Advanced Excel
• Analytical
• Attention to detail
• Ability to read, research, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers.
• Normally receives no instruction. May guide projects or teams.  Demonstrates skills in teaching, guiding and mentoring. Models appropriate behavior in support of Flex values
• Work under pressure.
• Organized

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund.
• Life Insurance

AU51

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email *************@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).