DirecciónBenefits: Remote, Paid time-off, 2 Days Off
Nao Medical is a tech-enabled multi-specialty practice revolutionizing healthcare. Operating across multiple locations in New York, Nao Medical is committed to providing comprehensive and high-quality patient care through in-person visits, virtual appointments, and home visits. As an organization grounded in respect, clarity, and thoughtfulness, we place the utmost importance on a patient-centered approach.
Job Summary
As a Customer Service Representative, you will play a vital part in our team by providing essential support and assistance to customers mainly by answering/making incoming and outbound calls, ensuring their satisfaction, and maintaining positive relationships. This role is crucial to maintaining patient relationships and facilitating seamless healthcare delivery.
Duties and Responsibilities:
- Your responsibilities will include making outbound calls to clients, expressing gratitude, gathering feedback, and resolving any issues that may arise.
- You will also be responsible for conducting outbound calls to confirm or reschedule appointments, ensuring smooth scheduling processes.
- Your bilingual skills will be essential as you provide language support, translating medical information, instructions, and questions accurately to ensure clear communication and understanding between healthcare providers and Spanish-speaking patients.
- Additionally, you will assist patients through email and chat channels, ensuring timely and accurate responses to their queries.
- Conducting necessary follow-up calls with clients will also be part of your duties, ensuring effective communication and customer satisfaction.
- To enhance your skills and knowledge, you will actively participate in training sessions and diligently document calls according to company policies.
Requirements:
- Reliable wired internet connection with a speed of at least 25 Mbps.
- Computer/laptop with a minimum of Intel Core i3 processor or equivalent. Having a dual screen for increased productivity is a plus.
- Operating system: Windows 10 or macOS (latest version) with regular updates.
- RAM: Minimum 4 GB, preferably 8 GB or more for smoother multitasking.
- Hard drive: At least 128 GB of free storage space for software and data.
- Functioning webcam and microphone for clear communication.
- Updated antivirus software to ensure data security and protection against cyber threats. Having a VPN is preferred but not required.
- Reliable backup systems for electricity and internet outages are in place.
Skills and Qualifications:
- Completion of at least 2 years of college or equivalent training and certifications.
- 1 - 2 years of bilingual (English-Spanish) customer care experience, preferably in healthcare.
- Proficiency in Google Suites (Docs, Sheets, Drive) for effective document creation and collaboration.
- Assist patients via email and chat, ensuring prompt and accurate responses, and conducting necessary follow-ups.
- Strong troubleshooting abilities for basic computer and internet connectivity issues during remote work.
- Basic knowledge of data security and confidentiality best practices to protect sensitive information.
At Nao Medical, we take immense pride in our innovative solutions. Our own app allows patients to book appointments, view test results, and stay connected with their healthcare providers. Through the power of technology, we strive to ensure that each patient receives personalized attention and achieves the best possible outcomes.
Nao Medical is an equal-opportunity employer that celebrates diversity and is committed to building an inclusive environment for all employees and patients. If this position aligns with your qualifications and interests, we invite you to join us in our mission of reviving a human-centered approach to healthcare. By submitting your application "NAO," you can embark on an exciting journey with us.
