DirecciónTransforming the Future with the Convergence of Simulation and Data
Customer Success Manager (Data Analytics)
Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.
Job Summary:
We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair’s data analytics software portfolio which include: RapidMiner(AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment). This posting is for a position within our Data Analytics Customer Success Team.
This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.
What You Will Do:
- Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
- Become the customer’s advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
- Provide support to our customers by sharing various enablement and support resources available for them.
- Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
- Assist with capturing client insights/use cases for deeper customer relationships.
- Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
- Learn and apply Customer Success techniques and client engagement development practices.
- Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
- Present a “can-do” attitude, willing to jump in and help where needed.
What You Will Need:
Basics:
- Bachelor’s or Master’s degree — information technology, information systems, data science, computer science, mathematics, business administration, or related field preferred-- currently enrolled students in an graduate degree will be considered as well.
- Confident self-starter who can work well with minimum supervision and strong attention to detail.
- Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results.
- Demonstrated ability to simultaneously manage multiple competing tasks and demands.
- Strong interpersonal and collaboration skills; position works closely with multiple .
- Must be able to interact and communicate effectively with individuals at all levels of the organization.
- Excellent written and verbal communication skills, including presentation skills.
- Strong organizational and planning skills.
- Detail-oriented with excellent follow-up and time management skills.
- A problem-solver—quick to figure solutions, make things happen and think progressively.
- Adept at handling multiple projects simultaneously to meet tight deadlines.
- A listener who is customer-oriented and attentive to partners’ needs.
- High energy, enthusiasm, and passion for business.
- Experience with Salesforce and HubSpot preferred, but not necessary.
- Must be proficient in Microsoft Office suite of products.
- Willing to travel (<20% or less of time).
How You Will Be Successful:
- Envision the Future
- Communicate Honestly and Broadly
- Seek Technology and Business “Firsts”
- Embrace Diversity and Take Risks
What We Offer:
Mexico offers the following benefits:
- Salario Competitivo
- Horario flexible
- 75% prima vacacional
- 1 mes de Aguinaldo
- 12 días de vacaciones
- SGMM – seguro de gastos médicos mayores
- Seguro de vida
- Seguro dental
- Fondo de ahorro
- Herramientas de trabajo
- Vales de despensa
- Work life Balance
- Employee Stock Purchase Program
- Equal Employee Opportunity
Why Work with Us:
Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers,scientists,and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.
Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).
For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI,simulation,and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit .
Ready to go? #ONLYFORWARD
At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.
Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.
