DirecciónThere are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.
Title: Customer Support Planner- Ramos Arizpe
Primary Location: Mexico (MX) - Coahuila JD Shared Svcs-Loaders
Function: Customer & Product Support
John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company’s portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it’s been replaced with an image of acceleration, swift progress, and innovative leaping toward the company’s 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere’s ongoing investment in emerging markets.
Note: All candidates should have their tax situation certificate (Constancia de Siituación Fiscal) up to date to be eligible for the hiring process.
Main Responsibilities
- Lead and facilitate the execution and delivery of customer and product support deliverables for Tractors and Loaders development programs.
- Assess and manage risks, identify gaps and develop contingency plans.
- Communicate effectivelyand gain alignment with team members, stakeholders and leadership.
- Follow up on risks and contingencies through closure.
- Member of enterprise Customer Support Planning CoP.
What Skills You Need
- Understanding of the Enterprise Product Delivery Processes (EPDP).
- Strong ability to communicate, collaborate cross functionally and team work.
- Ability to influence without authority.
What Makes You Stand Out
- Project Management experience, training and/or PMP certification.
- Experience working on Enterprise Product Delivery Process (EPDP).
- Understanding of Aftermarket & Customer Support Processes.
- Technical knowledge on Tractors and or loaders.
Education
- Mechanical engineer.
- Agricultural engineer.
- Agribusiness specialist.
Inclusive Leadership feed the Worlds
The World is counting on us to feed billions of people and build vital infrastructure in villages, towns, and megacities. We believe by strengthening the diversity of our workforce, we can give everyone their chance to leap forward. That´s why we celebrate diversity , champion equity, and promote inclusiveness so every employee can make the greatest impact as their true self.
At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
John Deere--a proven business leader-- watch your potential grow.
This position will be posted for a minimum of 15 business days and unposted when a qualified pool of candidates is achieved.
Candidates must have/obtain or process the necessary work permits to work in the country.
Job Segment: Mechanical Engineer, Agribusiness, Project Manager, Agricultural, Customer Service, Engineering, Agriculture, Technology
