DirecciónYour Role and Responsibilities
Leads the service delivery team according to defined scope of services, statements of work, documents of understanding, and inter-company agreements.
Demonstrates strong / effective knowledge and experience in providing operational support for the contract.
Able to apply knowledge of current Project Management Methodologies (WWPMM), processes, and tools.
Capable of managing their assigned segment of the account, effectively meets commitments, has a good understanding of potential issues and is able to take corrective action, and make appropriate trade off decisions to meet cost objectives.
Ensures that Client needs are satisfied through the formulation, development, implementation and delivery of process solutions in response to Client requirements expressed in approved service requests.
Responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization.
Manages efforts of IBM and Client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the Client needs.
Possesses expert level knowledge is required across PM methodologies, emerging technologies and technical architectures pertaining to the Client served, and the vision to influence the Clients' actions.
Holds overall responsibility for cost, schedule and contractual deliverables.
Must have an understanding of Planning (strategic planning, P&L and balance sheet planning, HR planning, capital planning, project planning,production and capacity planning, sales and operational planning, etc.), forecasting (long-range forecasting, rolling forecasts, cash flow forecasting, etc.), modeling, and financial close.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.Required Technical and Professional Expertise
Minimum of 7 years in a Operations Manager role
C1+ proficiency in English and native fluency in Spanish, both written and spoken.
Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.
Excellent communication skills, problem-solving ability, a strong focus on delivering exceptional customer service, and experience in Finance.
A relevant degree or equivalent experience in customer service or a related field.
Able to demonstrate experience on Cost Management, Client Satisfaction, Knowledge Management, Environment/Business
Controls, Communication/Negotiation, Conflict Management, Thought Leadership, Measurements, Problem Solving, Contribution/Leadership, Strategy/Innovation, Impact on Business/Scope
Preferred Technical and Professional Experience
Preferably supporting clients with US operations (B2C)Other Relevant Job Details
For additional information about location requirements, please discuss with the recruiter following submission of your application.Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Wonder if IBM is the one for you?
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
