DirecciónLeads the service delivery team according to defined scope of services, statements of work, documents of understanding, and inter-company agreements.
Demonstrates strong / effective knowledge and experience in providing operational support for the contract.
Able to apply knowledge of current Project Management Methodologies (WWPMM), processes, and tools.
Capable of managing their assigned segment of the account, effectively meets commitments, has a good understanding of potential issues and is able to take corrective action, and make appropriate trade off decisions to meet cost objectives.
Ensures that Client needs are satisfied through the formulation, development, implementation and delivery of process solutions in response to Client requirements expressed in approved service requests.
Responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization.
Manages efforts of IBM and Client employees as well as third-party vendors to ensure that an integrated solution is provided to meet the Client needs.
Possesses expert level knowledge is required across PM methodologies, emerging technologies and technical architectures pertaining to the Client served, and the vision to influence the Clients' actions.
Holds overall responsibility for cost, schedule and contractual deliverables.
Must have an understanding of Planning (strategic planning, P&L and balance sheet planning, HR planning, capital planning, project planning,production and capacity planning, sales and operational planning, etc.), forecasting (long-range forecasting, rolling forecasts, cash flow forecasting, etc.), modeling, and financial close.
