Digital Director, Products and Solutions

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and Solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and Solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Products and Engineering team is looking for a Digital Products & Solutions Director to unleash digital & secure acceptance methods in the Country. The ideal candidate is passionate, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial “can do” mindset.
Roles in this family focus on leading deep changes in the market and introducing new technologies thrive digitization – tokenization, click to pay, secure card on file, biometrics, etc. – and educate, aware & adopt technology.

Role

In this position you will:
• Partner with internal stakeholders into the Customer Solution Center, marketing, finance, products, issuers and merchants to identify business opportunities, solve problems, and deliver solutions.
• Experience building winning business cases by formulating quality epics (objectives) and translating them into stories (key details).
• Strong track record at synthesizing Products and services from multiple functional areas into value propositions that align with regional or local customer need
• Manage the sales and roll-out of digital Products and Solutions in collaboration with the respective in-market Account and Business Development Teams
• Experience conducting product demonstrations and presenting compelling product propositions at external industry events for key stakeholders/audience.
• Models functional knowledge and best practice sharing and provide thought leadership on technology trends and holistic-system thinking to improve solutioning for their clients.
• Take responsibility for driving revenue.
• Responsible for defining the go to market strategies of Digital Products & Solutions from LAC region
• Oversees the development of training and other product support materials for the division
• Selects and monitors a product's key performance metrics and drives performance
• Partners with global and/or regional teams to identify opportunities for Products and new services, inform internal stakeholders on new features of product offerings and improve the existing development process where possible

All About You
• Critical thinker: identify patterns of needs and priorities across teams, understand the workflow of multiple roles and design solutions that help teams achieve their goals
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationship. Go out of your way to get close to the customer in order to find out what their needs are and how consumer products can help
• Natural problem solver: analytical, curious, and fact-driven approach to product development
• Collaborative team player: proven track record in collaborating with multiple cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity
• Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines
• Extensive experience of working in the retail banking and digital payments space
• Be technically savvy to understand in-depth, various digital Products and Solutions such as tokenization, click to pay etc.
• Roll-up-your-sleeves attitude to guide clients to implement and launch digital first initiatives across the markets
• Deep understanding of the changing trends in digital payments (cards, e-wallets, x-pays, account to account transfers etc.)
• Skilled at explaining technical problems succinctly and clearly
• Identify areas where resources fall short of needs and provide thoughtful and sustainable solutions to benefit the team
• Confident speaker and presenter, that can engage and effectively communicate with a wide variety of stakeholders
• Experience in consulting / product management / product development
• Bachelor’s degree required, advanced degree a plus
• Analytics to drive performance and KPIs analysis
• Continually look at the market and competition to see what is happening
• Advanced English and Spanish fluency (written and spoken)

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.