Dirección The Opportunity
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.
The Customer Experience Supervisor has responsibility for all customer service activities within assigned scope. Drives the team's performance including the customer experience delivery.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities:
- Develops a professional and customer-focused team through role modelling, leadership and coaching.
- Drives commercial intelligence within own team.
- Attends regular or ad-hoc joint sales calls with sales teams to provide better service to customers.
- Drives continuous improvement of process performance and team efficiency.
- Provides support to global and local initiatives and projects.
- Actively contributes to the local management team-share views.
- Provides ideas and experiences on how to further improve team, departmental performance and customer experience.
- Continuous opportunity identification and optimization of project scope and deliver improved performance against the current performance.
- Provides direction and leadership to the project and support to successfully deliver their responsibilities on time working with wide variety of complex operational and commercial challenges.
We are looking for:
- Experience: At least three to five years of experience within logistics industry, maritime transportation and inland services.
- Excellent leadership skills, focus on collaboration, inspiring and fostering cooperation and teamwork across organization and keep a good relationship with the external stakeholders.
- Experience working with Transport Management Systems, VGM, EDI transmission.
- Advanced English Skills.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
accommodationrequests@maersk.com
. 
