Genesys Cloud

RH: Valeria Colin

Position: Genesys Cloud CX Software Engineer

Location: CDMX, Edo Mex

What you’ll do?

• Build interaction flows with Genesys Cloud Architect

• Generate and maintain documentation

• Participate actively as a Scrum Team Member

• Familiarity with processes and adaptability

• Customer Experience and Service oriented

What you’ll bring:

• 2 years or more of experience with Genesys Cloud CX configuration and management, knowledge of Contact Center functionality and concepts, like Queues, Interaction Routing, Campaigns, etc.

• 1 year of experience with Genesys Cloud Architect (Drag & Drop tool), building IVR flows.

• Knowledge of Genesys Cloud Data Actions and how to use them within flows.

• Knowledge of Genesys Cloud API and JSON Schemas.

• Experience collecting and analyzing logs, such as Wireshark, Browser’s Network and Console, REST output, for troubleshooting and functional validation.

• Familiarity with Scrum and agile methodologies.

• Experience conducting functional tests and User Acceptance Tests (UATs).

• Proactively identify issues and take actions.

• Teamwork and problem-solving attitude

Soft skills:

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.

• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.

• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.

• Capgemini offers a competitive compensation and benefits package.

• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.

• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.

• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.

• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position”