Global Oracle Support Engineer

Hybrid in CDMX

A best-in-class company needs best-in-class talent. Manpower Group is moving to an advanced process and digital technologies that require an experienced technology support team for supporting the applications for LATAM, Europe and North America.

In this role, the Global Oracle Support Engineer will be responsible for:

1. Supporting business and technology functions implemented on Oracle Cloud Financials for ManpowerGroup during North America Business hours and LATAM business hours.

2. Supporting Europe during late European hours for critical needs.

3. Co-ordinate with Global Support team based in India on development, testing and execution of technology components in Oracle Cloud.

4. Resolving user issues related to Oracle SaaS Procurement and Financial Cloud, and 3rd party components like OCR tools.

5. Supporting Integrating to and from Oracle Cloud, coordinating with technical team for integration services

6. Work with Application Support Team to resolve user issues, and application issues. Analyze and provide solutions to user questions and drive resolution in Oracle Cloud.

7. Continuous improvement of the process including fixing integration, workflows

REQUIREMENTS:

• 3+ years of relevant experience. Must have Oracle Cloud Financials or Oracle ERP Financials experience, functional or technical, or both.

• Bi-Lingual skills in Spanish and English. Good written and verbal communication. Ability to work across different time zones and multiple different countries.

• Added advantage for Portuguese speakers.

• An extensive track record performing effectively under pressure and working across multiple countries and procurement product areas (ERP's)

• Familiarity with BIP, OTBI and other reporting tools in Oracle. Understanding of Oracle Cloud technology.

• Ability to successfully manage internal and external expectations around resolution of issues in Oracle Cloud, within timeframes and maintain a high level of client satisfaction.

• Possesses a Continuous Service Improvement mindset and strong critical thinking abilities.

• Strong people management skills and ability to build relationships throughout the business at all levels as well as externally.

• Analyzing third-party processes as well as internal processes, and creating strategies for process delivery optimization

• Ability to create and manage RACI, conflicts and workplan.

• Experience working with teams across multi geography and supporting multi countries.

• Utilizes satisfaction feedback, to drive service improvement activity.

• Working effectively across organizational boundaries. Ability to coordinate a work team and determine and coordinate training for specific tasks or assignments.

• Provide accurate and regular reports to the management on performance of the service delivery!

• Ability to communicate clearly, succinctly, and effectively both verbally and in writing.

• Able to take overall responsibility, whilst knowing when and to whom to escalate if necessary

APPLY NOW!