Dirección Mexico City, MEX, Mexico
and 1 more
(Hybrid) TRENDING
JOB DESCRIPTION
Duties and Responsibilities
- Assist dealers with determining whether or not a vehicle’s powertrain related condition is eligible for warranty coverage
- Evaluate failure mode based on information and digital images submitted by dealership
- Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
- Research approved repair procedures and publications such as:
- Company Field Service Actions (FSAs)
- General Service Bulletins (GSBs)
- Technical Service Bulletins (TSBs)
- Published Electronic Dealer Communications (EFCs)
- Troubleshoot warranty eligibility by interfacing with other GWO teams and cross-functional departments such as Engineering and Quality, as necessary
- Assist DDAP team with program process and efficiency improvement opportunities where possible
- Provide prompt and accurate responses to support performance metrics targets
Candidate Specification:
Education Qualification
Bachelor of Science Degree or equivalent
Language Requirement
English proficient
Skills & Knowledge requirement
- Hands-on automotive powertrain diagnostics and repair experience (preferred)
- Warranty background
- ASE certifications (preferred)
- Strong computer proficiency
- Professional / business writing abilities
- Strong problem-solving skills
- Good communication and interpersonal skills
- Customer service driven
RESPONSIBILITIES
- Assist dealers with determining whether or not a vehicle’s powertrain related condition is eligible for warranty coverage
- Evaluate failure mode based on information and digital images submitted by dealership
- Utilize Global Warranty Operations Warranty policies and processes to aid in determining if needed repairs have defects in material or factory workmanship
- Research approved repair procedures and publications such as:
- Company Field Service Actions (FSAs)
- General Service Bulletins (GSBs)
- Technical Service Bulletins (TSBs)
- Published Electronic Dealer Communications (EFCs)
- Troubleshoot warranty eligibility by interfacing with other GWO teams and cross-functional departments such as Engineering and Quality, as necessary
- Assist DDAP team with program process and efficiency improvement opportunities where possible
- Provide prompt and accurate responses to support performance metrics targets
QUALIFICATIONS
Education Qualification:
Bachelor of Science Degree or equivalent
Language Requirement:
English proficiency (written & verbal)
Skills & Knowledge Requirement:
- Hands-on automotive powertrain diagnostics and repair experience (preferred)
- Warranty background
- ASE certifications (preferred)
- Strong computer proficiency
- Professional / business writing abilities
- Strong problem-solving skills
- Good communication and interpersonal skills
- Customer service driven
ABOUT US
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
ABOUT THE TEAM
Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.
JOB INFO
Job Identification
17882
Job Category
Marketing & Sales
Posting Date
02/28/2024, 08:09 AM
Apply Before
03/28/2024, 09:09 AM
Degree Level
Bachelor's Degree or equivalent
Job Schedule
Full time
Locations
Henry Ford No. 100, Piso 5, Naucalpan de Juárez, MEX, 53126, MX
(Hybrid)
Remote
No
