DirecciónAbout the Role
Location: Mexico City, #LI-Hybrid This role is based in Mexico. Novartis is unable to offer
relocation support for this role: please only apply if this location is accessible for you. We are seeking a Customer Experience Expert to serve as the first point of contact for employees, managers, and People & Organization (P&O) HR community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress updates and engaging customers with a courteous and professional attitude. Key Responsibilities: • As part of the People & Organization (HR) services team this role executes administrative tasks and supports processes as per the Novartis Service Catalogue. • Ensure the quality performance and to participate in projects and own specific deliverables within People & Organization Services work streams. • Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts • Perform user administration tasks (e.g. access management). -Track service requests and troubleshoots – analyze error messages and questions.
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Essential requirements: • University degree
• Minimum 3 years’ experience in Human resources area (or similar service providing organizations)
• 1+ years’ experience with SAP, WorkDay or Success Factors
• Excellent Spanish and English spoken and written
• Proficiency in use of Microsoft Office; advanced Excel skills
• Ability to work in a dynamic and fast-growing team – high-learning agility, Ability to work under pressure, ability to prioritize.
• Have worked in Shared Services environment
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Desirable requirements: • Fluent in Portuguese or French Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: You’ll receive: Competitive salary, annual bonus, flexible working arrangements, subsidized dining facilities, employee recognition scheme, professional development, learning experiences, diversity & inclusion. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
