DirecciónPosition: Inbound Sales Representative - Latam
Location: Remote (MST Time Zone)
Working Schedule: Monday - Friday, 08:00 AM - 04:00 PM
About Us:
As a family-owned company, we value each member of our team, offering a positive work environment where dignity and respect are paramount. We're committed to investing in your growth, and helping you reach our shared standard of excellence. At our company, you're not just an employee; you're part of a team that values your development and well-being.
Join our team, where your sales expertise and passion for home improvement come together to create a fulfilling and challenging role. As a small but mighty Arizona-based business specializing in rolling shutters, we're looking for an Inbound Sales Representative who embodies our commitment to excellence and customer satisfaction.
Your Role:
- Communicator: Be the first point of contact for our website visitors, answering their queries via chat, phone, email, and text with charm and efficiency.
- Lead Liaison: Reach out to inbound leads through email, text, and phone, becoming their trusted advisor in their journey with our company.
- Resource Distributor: Share insightful resources with prospects, guiding them towards informed decisions and helping close sales.
- Product Expert: Answer detailed questions about our products, their installation, and shipping processes, ensuring clarity and confidence in our services.
- Quote Creator: Use your skills in our ERP system to create accurate and compelling quotes based on customer inputs.
- Persistent Follow-Up: Keep in touch with potential customers through phone, text, and email, updating and finalizing quotes to seal the deal.
- Technical Referrer: For advanced queries, confidently refer customers to our sales engineers, ensuring they receive specialized assistance.
- CRM Champion: Diligently capture and organize all activities in our CRM system, maintaining a clear record of customer interactions.
What You Bring to the Table:
- Near-native fluency in English.
- Experience in home service or home improvement sales.
- Proficiency in sales, follow-ups, and quoting.
- Familiarity with custom CRM or ERP systems for lead and quote management.
- Skilled in using texting, phone, and email for sales and follow-ups.
- Experience dealing with both residential and commercial customers.
- At least 3 years of sales experience.
- College coursework or completed degree preferred.
- A curious and intelligent approach to learning and discussing our products.
- Ability to memorize and accurately convey product information to customers.
- Availability during Arizona business hours (Pacific Time March-October, Mountain Time October-March), 8 am to 4 pm M-F.
- A high-speed, reliable internet connection and a professional workspace.
Note:
We highly prioritize candidates with near-native English accents for effective communication. If you meet this criterion and are interested in the position, please include a 1-minute introduction video as part of your application.
