Information Systems Engineer 1 (R)

Escolaridad :

Bachelor's degree in Computer Science, Systems Engineering, Business Administrations or Business Systems or equivalent work experience.

Experiencia :

Minimum 1-2 years experience in functional area.

Conocimientos :

Excellent analysis and troubleshooting skills. Windows/Linux Server monitoring with Networking experience, baseline support experience, demonstrated customer communication skills, and excellent interpersonal communications.

Experience with Enterprise Systems Management tools: Nagios, Solarwinds, Netflow, FTP, AD,

Habilidades / Competencias :

Bilingual English-Spanish.

Strong organizational and documentation skills.

Demonstrated ability to manage multiple tasks/functions concurrently.

Proven success in problem analysis and problem solving.

Team work.

Responsabilidades / Actividades :

• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.

• Provide accurate, timely, and professional documentation on all supported issues.

• Provide a high level of professionalism and customer service.

• Follow up on all incidents in a timely and professional manner.

• Quickly identify and escalate high-priority issues within established response times.

• Accurately triage/assign/escalate tickets following standard operating procedures.

• Efficiently and accurately resolve all assigned incidents.

• Identify and document incident resolution and support knowledge base.

• Complete all assigned duties in a timely and accurate manner.

• Adhere to a defined working schedule. May be required to work alternate shifts or hours.

• Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.

• Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.

Special knowledge and skills (a plus):

Scripting experience (shell, bash, powershell, vbscript)

Windows & Linux administration experience

Network experience, Cloud technologies experience.