Integrated Logistics Operations Specialist

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Indianapolis branch is looking for a new Operations Specialist to join our Integrated Logistics team.

Your Role

As the Operations Specialist for our Integrated Logistics team in Indianapolis, you will collaborate with our team in Germany to provide first class services to our customer. The scope of your services include the daily execution of Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring, amongst others. You will report to our Integration Logistics Operations Supervisor.

Your Responsibilities

• Coordinate transport services for customer orders, including exceptional and special transport requests, using our transport management systems
• You will select transport modes, logistics service providers within the agreed selection parameters, to ensure on-time pick-up and delivery service in full
• Handle manual order entries
• Complete administrative tasks including cost allocations and effort reporting, and prepare standard reports like document monitoring and forecasting
• Execute event monitoring services to guarantee agreed delivery service, checking and opening deviation reports based on event monitoring
• Issue, receive, and respond to deviations reported and propose corrective actions
• Recognize and escalate operational and systems issues impacting the service in time to your management
• Adhere to, if applicable, Kuehne+Nagel  Engine Chain product standards

Your Skills and Experiences

• 3+ years of working experience in the logistics and/or customer service sector
• Knowledge & understanding of Road, Sea, Aerospace, or Air Transport
• Demonstrated commitment to providing excellent customer service
• Ability to understand and execute new processes and systems
• Interest to work with transport management systems
• Good knowledge of Microsoft Office suite 
• Capable of handling time-critical tasks and adhering to schedules and deadlines, especially customer-related
• Understanding and respect for confidentiality and compliance regulations

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.