Dirección Naucalpan de Juarez, México, Mexico
R0039369
Dec 15, 2023
Green Energy & Mobility
Hitachi Energy
HITACHI ENERGY MEXICO, S.A. DE C.V.
IT, Telecom & Internet
Management
Full time
No
Description
Location: Reynosa, Mexico
Responsibilities
Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity
Troubleshoot issues throughout facility & with remote users along with
Printers – manage supplies, provide troubleshooting, & coordinate with technicians
Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones
Accounts – manage use & upkeep of shared user accounts
Factory PCs – manage deployment of hardware and setup of various types of software
Network – assist with adding or modifying network connections & cabling
Hardware – assist & manage various cabling and peripherals for user workstations
Work with multiple teams on IS & IT needs for integration of new devices & machines
Provide documentation of issues, solutions, and potential problems
Execute Strategic Projects as directed by HUB IT to keep facility and factory in compliance with technology
Ensure software and hardware installations are as per standards and perform support and maintenance duties, following general instructions. Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction.
Requires thorough knowledge of computer support functions, ability to adapt to changes and to develop or modify techniques and procedures. Requires ability to communicate effectively, influence customers and lead support staff.
Requires ability to recognize and resolve complex problems and select alternative measures for cost-effectively achieving desired results. Errors may affect quality of work, cause significant delays, added expenses, and adversely impact customer relations.
Collaborate with Business Process team, Process Engineers, Facilities to execute projects
Document business requirements and verify against HUB strategy whether requirements will contribute or hinder strategy
Investigate / prioritize business requirements to define scope and objectives of the projects and prepare schedules, limitations time and desired results
Lead internal testing of apps and devices and coordinate the testing with business champions
Qualifications
Experience in Shared Services IT and Business / Local IT is required, ideally including experience working in Factory IT either as Regional IT Leader or Site-Specific IT Leader. Typically requires minimum 10 years of experience across these areas.
Strong understanding of both IT and OT systems and technologies, including hardware, software, networking, and industrial control systems. They should be able to analyze and troubleshoot issues that arise with these systems and have the technical expertise to implement solutions.
Good leadership skills, with the ability to develop and communicate objectives, inspire and motivate staff (direct and virtual), and maintain alignment with business strategy and business stakeholders.
Sufficient business acumen. Needs to be able to understand the commercial drivers of an organization and translate between these business needs and OT / IT needs.
Good analytical, conceptual, strategic planning, influencing, negotiations and execution skills.
Outstanding stakeholder engagement and expectation management skills, proven ability to work effectively with all organizational levels.
Hands-on approach to work, strong sense of ownership and accountability
Fluent in English and Spanish (spoken and written in both) , additional languages are a valued asset.
