About the Role:

• Manage daily production support for the index calculation platforms.
• Monitoring of daily data load jobs
• Respond to critical production issues and provide immediate workarounds to maintain business continuity.
• Interact with business operations to provide day-to-day data & technical support.
• Analyze production issues, report defects, and collaborate with application development team for resolution.
• Escalate critical or non-resolvable issues to the next level and provide ETA to customers.
• Support the application code deployments and infrastructure maintenances.
• Maintain support procedures & run-books, system checkout tasks, escalation contacts.

• Bachelor’s degree in computer science, Information Systems or Engineering is required.
• Candidates with minimum 1-3 years of technology experience would be preferred.
• Experience in Database programming languages, SQL, PL/SQL are required.
• Experience in writing Unix Shell scripts is required.
• Experience or knowledge of AWS services like ECS, EKS, S3, Cloud front etc. would be a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies in English.
• Experience or knowledge of orchestration tools like Jenkins would be a plus. 

• 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group)
  Job ID: 298390
  Posted On: 2024-02-29
  Location: Mexico City, Mexico