DirecciónCognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a IT Engineer
Responsibilities
· We’re looking for an engineer located in Guadalajara
· Work in a 24/7 rotation shift, meaning shift start and end times will vary and will often commence and/or end outside of normal business hours
· Response, diagnosis, resolution and tracking of customer queries.
· Maintain response and resolution speed as defined by SLOs;
· Keep high customer satisfaction scores and follow quality standards in 90% of cases.
· Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
· Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report. Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
· Reactively (e.g. as a result of a query) file issue reports to L3 engineers, collaborate with them to diagnose customer issues, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution.
· Promptly and independently resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally, so that no monitoring is needed by L3 engineers.
· Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Google engineers and Program Managers.
Qualifications
· Engineering degree (CS preferred) required
· CompTIA and/or AWS certification(s) preferred
· 1-2 years of experience working in cloud support support role
· Experience working in 24/7 operations
· Knowledge of the internet: protocols, concepts etc (HTTP, DNS, SSL, TCP/IP).
· At least one of the following:
- Systems: UNIX/Linux or Windows
- Networking: familiarity with the routing protocols
- PaaS/Developer: ability to read, understand code and familiarity with Cloud PaaS and storage products.
- APIs, System Design, Web Technologies
· Excellent communication skills in English and ability to work in a team
Location: Guadalajara
This position will have GCP Training for 2 or 3 months
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 28 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
