Dirección
forma de trabajo- Fluent (C2) English
- Working technical knowledge, in order to address service work orders, for PCs, laptops, cabling, televisions, projectors
- Working technical knowledge of standard systems and business software
- 2-3 years of experience
- Client facing soft skills
- Log accurately customer incidents, resolve enquiries and provide a high level of service
- Provide support on services in accordance with current standards and follow up with users to ensure problem is resolved satisfactorily to meet business standards
- Acquire knowledge of relevant product offerings, current support policies and methods of support delivery, in order to provide technically accurate solutions
- Serve as point of contact for customers seeking technical assistance over the phone or email for issues regarding Software and Network Drives, Admin Rights, Active Directory, Password Recovery (e.g. Windows ,Bitlocker, SAP) VPN Issues, Network Issues, Microsoft Office, Printers.
- Perform remote resolution of technical issues, through diagnostic techniques and questions
- Walk the customer through the problem-solving process
- Call Dispatching, Monitoring Services
- Remote Support Services for AMS, EU and potentially Global.
- Access Management, INC Management, MINC Management
- Service Request Fulfillment, Problem Management, Change Management
- Occasional site visits will be required on business demand.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
